@vijayshekhar@PaytmBusiness Please treat this as my final request for resolution. I have fully cooperated and submitted the requested documents, yet Paytm has still not specified what verification requirement is deficient.
I strongly object to keeping my legitimate business funds blocked until 05-02-2027 without providing a clear, case-specific reason.
If the settlement is not released or a specific lawful basis for the hold is not provided, I will escalate this matter to the @RBI and other appropriate regulatory authorities, along with the complete communication and supporting records.
Please consider this an urgent escalation and final notice.
🚨 @Paytmcare@PaytmBusiness@Paytm@vijayshekhar
My Paytm Merchant settlement has been held for over 20 days even after I submitted all requested documents, invoices, transaction proof, shop verification, and every clarification asked by Paytm.
My business is suffering because my genuine business funds are blocked. I already have an active email case, but your team keeps sending generic copy-paste replies instead of resolving the issue or telling me exactly what is missing.
Merchant ID: DShUKZ53865181731848
Business App Ticket: #500012398236
Email Case: #TKT-17311761
Please stop delaying my case and release my settlement immediately or clearly specify the exact verification deficiency.
#Paytm #PaytmMerchant #MerchantSupport #Settlement
@PaytmBusiness Hi, thank you for the update. However, this response still does not address my concern.
I have already submitted all documents and clarifications requested by Paytm and have repeatedly confirmed that I am ready to provide any additional information required. Yet, you have again stated only that the documents “did not meet the required verification criteria” without specifying exactly which document, information, or verification requirement has failed.
Please provide me with the specific reason for rejection and the exact additional document/information required so I can submit it immediately.
I also request clarification on why my legitimate business settlement is being held until 05-02-2027, particularly when I am actively cooperating with the verification process. My business is being affected because these funds have remained blocked for an extended period.
Merchant ID: DShUKZ53865181731848
Business App Ticket: #500012398236
Email Case: #TKT-17311761
Please escalate this to your senior verification/grievance team and provide a proper, case-specific resolution rather than another generic response.
If Paytm is not willing to release the settlement, please provide the written basis for the hold, the specific verification deficiency, and the applicable policy under which the funds are being retained until 05-02-2027.
I remain fully cooperative and ready to resolve any genuine verification requirement. I request an immediate review and resolution.
Hi, thank you for the update. However, this response still does not address my concern.
I have already submitted all documents and clarifications requested by Paytm and have repeatedly confirmed that I am ready to provide any additional information required. Yet, you have again stated only that the documents “did not meet the required verification criteria” without specifying exactly which document, information, or verification requirement has failed.
Please provide me with the specific reason for rejection and the exact additional document/information required so I can submit it immediately.
I also request clarification on why my legitimate business settlement is being held until 05-02-2027, particularly when I am actively cooperating with the verification process. My business is being affected because these funds have remained blocked for an extended period.
Merchant ID: DShUKZ53865181731848
Business App Ticket: #500012398236
Email Case: #TKT-17311761
Please escalate this to your senior verification/grievance team and provide a proper, case-specific resolution rather than another generic response.
If Paytm is not willing to release the settlement, please provide the written basis for the hold, the specific verification deficiency, and the applicable policy under which the funds are being retained until 05-02-2027.
I remain fully cooperative and ready to resolve any genuine verification requirement. I request an immediate review and resolution.
UPDATE | @Paytmcare@PaytmBusiness@Paytm@vijayshekhar
I already posted about my Paytm Merchant settlement being held for 20+ days. Paytm asked me to DM, so I contacted the support team there expecting a resolution.
Unfortunately, after reviewing my case again, I received the SAME generic response that my documents do not meet verification requirements and that my funds may be held for 180 days.
I have already submitted all documents and clarifications specifically requested by Paytm, including shop photos, invoice, transaction/payment proof and the complete explanation for CREDIT_CARD_UPI payments. I have clearly explained that these are genuine customer payments against my regular computer/laptop/printer/accessories business.
The biggest issue is that Paytm has still not told me exactly what is wrong or missing. If any particular document or information is insufficient, simply tell me what it is and what is required. I am ready to provide it immediately.
Instead, my email case is continuing, my DM support is giving the same response, and my legitimate business funds remain blocked while the timeline keeps getting extended. This is seriously affecting my business operations.
Merchant: PRIME COMPUTERS AND COMPANY
Merchant ID: DShUKZ53865181731848
Business App Ticket: #500012398236
Email Case: #TKT-17311761
@Paytmcare — Please escalate this to the senior verification/grievance team, review my complete case and documents, clearly identify any specific deficiency, and provide a proper resolution instead of repeating the same generic response.
I am fully cooperating. Please release my settlement immediately or clearly state the exact reason and specific requirement preventing its release.
#Paytm #PaytmMerchant #PaytmBusiness #MerchantSupport #Settlement
@Paytmcare@PaytmBusiness@Paytm@vijayshekhar
URGENT: My Paytm Merchant settlement has been held for 20+ days, despite my submitting ALL documents and clarifications requested by Paytm.
My business is being seriously affected because my legitimate business funds remain blocked. An email trail with Paytm Support is already ongoing, but instead of resolving the matter, I am repeatedly receiving generic responses while the timeline continues to be stretched.