Surya Saha

APAC Lead - Insurance @IDC, PhD #BlockchainTech, #Speaker, #Author, Alumni @warwickuni, #businessquiz master. I’m waging to build better #digital ecosystem.

[Surya Saha @surya_saha]

@HathwayBrdband what’s even more strange is after finally getting connected with your customer care, they informed me for a 11 months old invoice I need to email and if your team has they will send?? If?? One year billing history you don’t? And they don’t care, he was sleeping 😴

[Surya Saha @surya_saha]

Dear @HathwayBrdband I am
Again facing internet disruption and when ever there is such issue your customer service is not to be found. I don’t get an option on your number to connect?? Can you arrange a call back as resolution time showing is more than 24 hours ??

[Surya Saha @surya_saha]

@HathwayBrdband your customer care gets consistently disconnected, your web page don’t allow to login after giving details, you app doesn’t show proper billing information- only half, your chatbot is shut- don’t event have advanced preloaded response and asking for feedback!!

[Surya Saha @surya_saha]

Dear @HathwayBrdband I have renewed your service but there is no internet since yesterday. I have also provide the payment proof to your customer care yesterday at 6 pm but nothing has been done. Your customer care as always is not reachable?? Do you mind sorting this ASAP?!

[Surya Saha @surya_saha]

Dear @HathwayBrdband I am trying to renew your service but unable to do so, your app is not working, ur customer care is not reachable? I wonder how your guys can manage to give poor service every time to your customers.

[Surya Saha @surya_saha]

@IndiGo6E I will

[Surya Saha @surya_saha]

@IndiGo6E 6E-5288, worst flight experience ever. Flight delayed more than a hour, then delayed after landing and now delayed in getting luggage. Sad experience with some staff being rude too!!

[Surya Saha @surya_saha]

@HathwayBrdband tried calling your CS and the automated voice didn’t allow me to reach a human support. Tried calling your agent who installed the connection - he is cutting my line. Thanks for the service.

[Surya Saha @surya_saha]

Sorry @HathwayBrdband it is not resolved. I got three calls stating they will solve it but right now I am facing internet outage again. So it is a regular issue. There is a fundamental problem. Seriously??

[Hathway Broadband @HathwayBrdband]

@surya_saha Dear Surya, We're glad to have resolved your issue. Thank you for your patience. We strive to provide you the best service and would request you to spare a few minutes and share your feedback. Thanks! Hathway Customer Support Team.

[Surya Saha @surya_saha]

Again disruption as always @HathwayBrdband. Your CS don’t respond either. Hence forced to tweet.

[Surya Saha @surya_saha]

@HathwayBrdband A good customer service and reliable broadband means, customer do not have to reach out to you every now and then @HathwayBrdband. Thanks for your revert.

[Surya Saha @surya_saha]

@HathwayBrdband A good customer service and reliable broadband means, customer do not have to reach out to you every now and then @HathwayBrdband. Thanks for your revert.

[Surya Saha @surya_saha]

@HathwayBrdband I think I always most frequently tweet about your service cause every week there is some issues with your internet. Today i called your cust. care, and only one person picks up all the time. I asked about the reason and the reply was “sure, thank you” and hung up.

[Surya Saha @surya_saha]

@HathwayBrdband again today no Internet connection. Team, I really don’t know what is going wrong with your service in Kolkata. Sorry I really need to shift now from your service. Everyday every week disruption in your service and the same issue of fiber.

[Surya Saha @surya_saha]

And I faced this before with the same person @HathwayBrdband

[Surya Saha @surya_saha]

@HathwayBrdband Thanks!!

[Surya Saha @surya_saha]

@HathwayBrdband disgusting Service and very manipulative way to not help customers. Every week we need to call stating technical issues. Customer care - incompetent people cannot even answer why it’s happening, guess they are taught not to answer. Sad service in Kolkata

[Surya Saha @surya_saha]

@HathwayBrdband @HathwayBrdband no resolution yet, a whole day went by, when I call your customer care, it is only telling me the resolution day as tomorrow and not connecting me to customer support - just disconnecting as I have called earlier. Really??

[Surya Saha @surya_saha]

@HathwayBrdband Have messaged location

[Surya Saha @surya_saha]

@HathwayBrdband Tired of your technical issues