Susan Bilton

[Susan Bilton @susanbilton]

@virginmedia The issue is resolved but Virgin Media's gatekeeping makes for a negative customer experience. Your service is expensive but your customer service model is based on what's cheapest for you to deliver. Unimpressed.

[Susan Bilton @susanbilton]

Well done @virginmedia. Your customer service processes are quite easily the worst I have experienced this millennium. A simple query taking over 3 hours is just not the 2023 norm.

[Susan Bilton @susanbilton]

#BarclaysUK I shall never complain about TSB online banking again now that I've experienced your very weak online and app services.

[Susan Bilton @susanbilton]

@opodo @Opodo, you're making it worse. Finally, 7 months after we should have travelled, you reimbursed us last week. We will not be using you again.

[Susan Bilton @susanbilton]

@headteach @opodo Sadly, no luck so far. Opodo have not yet resorted to gaslighting with us. But I expect there's still time....

[Susan Bilton @susanbilton]

@opodo I have no email from you on this matter; nor does my partner who sent details over two weeks ago. No-one has alerted us to a problem. Details have now been sent to you once again. Please advise.

[Susan Bilton @susanbilton]

@opodo Our request is that our refund is paid tomorrow, in accordance with the timeframe you stated on 4 September. Thank you.

[Susan Bilton @susanbilton]

@opodo That seems odd: you told us on 4 Sept we would have a refund by Friday 18 and have requested our bank details. Please can you give us our refund, six months after we should have travelled. Thank you.

[Susan Bilton @susanbilton]

@opodo The usual definition of refund is "your payment is returned". Just to be clear, that's what's required here.

[Susan Bilton @susanbilton]

@opodo It's 4422475970. Looking forward to resolving this very soon.

[Susan Bilton @susanbilton]

Alwoodley CC Pop Up bar trial - first orders!

[Susan Bilton @susanbilton]

@alan_mulholland @TSB Yes: this is problematic for both me and my clients. Don't need you damaging my brand, TSB!

[Susan Bilton @susanbilton]

Australian win in Yorkshire.... https://t.co/odE9gh7glu

[Susan Bilton @susanbilton]

@MissBinns_PE Who are you, and what have you done with the real Ellen Binns?

[Susan Bilton @susanbilton]

@sheikwilson @pdomeney @wontneedrocking Whatever the problem is, chicken legs make it worse

[Susan Bilton @susanbilton]

@wontneedrocking Family ticket is excellent value!

[Susan Bilton @susanbilton]

@wontneedrocking @MissBinns_PE Hey, that'd be all MY gift problems sorted!

[Susan Bilton @susanbilton]

How to persuade Step 5: Time to Decide https://t.co/xyJdwAlHZA