@SW_Help@danielle_r When did the cancellation get confirmed? It was showing as running and on time less than 30 minutes ago and so I planned my journey on that basis
@SW_Help I want to make a formal complaint. The standard of service over recent weeks is unacceptable and these conditions on this current train are appalling
@SW_Help The conditions on these trains are not ok for this length of delay. It’s now uncomfortably hot and stale air. When are you going to do something about this?
@SW_Help Why are you unable or unwilling to explain the cause? I have incurred additional expenses as a result of this and would like to use this as evidence in my claim