Conrad Wai

CEO @counterparthlth, CTO @cloverhealth. Previously: Hinge Health, Yahoo, Google, startups, VC, design and strategy consulting, Stanford CS + HCI.

[Counterpart Health @counterparthlth]

Preventive intelligence works when it is embedded at the point of care.

In a new whitepaper, we examined how Counterpart Assistant supports flu prevention across Clover Health’s Medicare Advantage population. Key findings:

- Patients were 1.5x+ more likely to receive a flu vaccination when their provider engaged with CA insights, and had fewer flu-related acute care events.

- COPD and CHF patients attributed to a CA PCP experienced 18-22% fewer flu-related acute care encounters compared to the Non-CA cohort.

Earlier intervention. Smarter utilization.

Read the full whitepaper: https://t.co/rgHBave1wc

[Counterpart Health @counterparthlth]

This is what it looks like when infrastructure meets the moment.

At #HIMSS26, @CloverHealth was selected by CMS to demonstrate end-to-end data exchange live on the main stage, and our own @kevinholub was up there making it happen. Proud of the team, and grateful to our partners @Kno2 and @fastenhealth for bringing this to life together.

[Counterpart Health @counterparthlth]

Interoperability is essential to high performing Medicare Advantage plans.

At Counterpart Health, we work with payers to operationalize secure data exchange at scale and translate shared claims and clinical information into actionable insights that support performance and member engagement.

Proud to collaborate with @Kno2 to strengthen trusted data exchange across the ecosystem.

See it in action at #HIMSS26, Booth #12720.

https://t.co/rozT7YBnqp

[Clover Health @CloverHealth]

Proud to be part of the @Kno2 Connected™ ecosystem.

Today at HIMSS 2026, Clover Health, @Kno2, and @counterparthlth are demonstrating our production-ready capability for real-time, patient-directed data exchange - showing how a patient request flows through the network and returns structured clinical and claims data.

See it in action at #HIMSS26, Booth #12720.

https://t.co/8rcKcsOQfD

[Clover Health @CloverHealth]

Big news: we've grown our MA membership during AEP by 53%, increasing to ~153k members as of 1/1/26. Disciplined core-market growth, strong member retention & improving cohort economics establish a strong path to achieve first full-year GAAP Net Income profitability in 2026.

@andrewtoy will present at #JPMHC26 tomorrow to discuss how these results fit into our longer-term strategy. Visit our investor website for more details and access via webcast.

More on AEP: https://t.co/QYNbccmJf9

[Counterpart Health @counterparthlth]

Small Moments. Big Outcomes. Our new video shows how complete data and timely insights at the point of care can change a patient’s course of care. This is the future of value-based care.

Read more about Counterpart’s 2025 results: https://t.co/SkOL517WUL

[Counterpart Health @counterparthlth]

At Counterpart Health, we’re delivering measurable, sustained improvement in quality, risk, and total cost of care, starting with @CloverHealth and expanding rapidly to new clinicians.

[Counterpart Health @counterparthlth]

Our latest whitepaper highlights how PCP use of Counterpart Assistant (CA) technology is associated with earlier diagnosis and less frequent hospitalization in underserved populations. Learn more about how CA enables primary care teams in resource-constrained settings to prevent, detect, and manage chronic disease: https://t.co/zsOJfPVgSx

[Counterpart Health @counterparthlth]

Our AI-powered platform, Counterpart Assistant, once again enables top-tier HEDIS results for @CloverHealth MA plans. Read more:
https://t.co/Fmv3H4S63j

[Counterpart Health @counterparthlth]

Counterpart Assistant (CA) gets conversational. Our new generative AI capabilities help physicians prep faster, manage complexity and deliver high-quality value-based care.

Physicians can now ask CA questions about a patient’s medical history in natural language and receive immediate, cited responses within a PHI-safe environment, at no extra cost to eligible users.

Read more: https://t.co/YvscDezJiZ

[Counterpart Health @counterparthlth]

Counterpart Assistant (CA) just got smarter with integrated AI-powered scribing. Unlike standalone tools, our solution makes it easier for clinicians to access data through a feature embedded directly into our value-based care platform, streamlining workflows and bringing enterprise-grade technology to practices at no extra cost to CA users, including small independent offices where such tools are often out of reach.

Integrated scribing is now available to all eligible CA clinicians:

https://t.co/QWX84m2ZPS

[Counterpart Health @counterparthlth]

Our latest data report highlights how a relationship with a PCP that uses Counterpart Assistant is correlated with greater identification of Chronic Obstructive Pulmonary Disease, more frequent specialty pulmonologist care, and significantly fewer hospitalizations (15% lower) and 30‑day readmissions (18% lower). Read more here:

https://t.co/ZKnUUEIhKL

[Hinge Health @HingeHealth]

A new era begins for Hinge Health. Over a decade ago, we set out to reimagine healthcare—today, we celebrate going public as $HNGE on the @NYSE. Thank you to our members, partners, clients & team who made this day possible.

[Clover Health @CloverHealth]

Counterpart Health’s latest data report highlights how a relationship with a PCP that uses Counterpart Assistant is associated with better health outcomes in patients with congestive heart failure →  better clinical management, and fewer hospitalizations (18% lower) and readmissions (25% lower) in heart failure patients enrolled in Clover Health’s Medicare Advantage (MA) plans.

Read more here: https://t.co/3Tt2SMLQcB

[Clover Health @CloverHealth]

News 🔔: @counterparthlth Signs Multi-Year Agreement with Southern Illinois Healthcare

https://t.co/ouPpCO4gDH

[Counterpart Health @counterparthlth]

🚀 Excited to announce the deployment of Counterpart Assistant with Duke Connected Care, a leader in accountable care & part of @DukeHealth. Our AI-powered platform is driving better patient outcomes & empowering physicians with actionable insights. 🌟 https://t.co/QhdWOgRBQk

[Vivek Garipalli @VivekGaripalli]

Super, super exciting news that Clover’s 4.94 HEDIS clinical quality score in the Stars measure for 2023 measurement year ranked #1 amongst all Medicare Advantage plans nationally on the core HEDIS measures. Truly OUTSTANDING accomplishment by the Clover Team.

It is very exciting to see the power of Clover Assistant for our members’ physicians paired with care at the home for those members that can be aided by it.

When we started Clover over 10 years ago, we had a truly remedial knowledge of Medicare Advantage, and in many ways our best assets were naivete and a determination to achieve our mission. We have come a long, long way since those early chaotic days. It’s beyond impressive to see Clover achieve a #1 ranking in the USA.

A true testament to putting our members at the center of everything we do and strive for. Onwards and upwards on our mission to Improve Every Life.

Link to ranking data :
https://t.co/sA2sxz2SY9

[Vivek Garipalli @VivekGaripalli]

Huge congratulations to the Clover Team on achieving a 4.0 Star rating for its flagship PPO plan. While 4.0 Stars has historically been considered a standard rating for many successful MA organizations, this is a special achievement for Clover given the highly contrarian approach we have taken when building our MA platform coupled with the fact that some of the large MA organizations have fallen below the 4.0 Star rating.

To date, the standard MA playbook has been a narrow, curated network while being overly clever with plan design to achieve a favorable demographic mix. While Star ratings are an important evaluation tool for the CMS, the way they are calculated has unintentionally allowed many MA organizations that have followed that same playbook to fairly easily achieve 4.0 stars. With that said, I’m hopeful about the continued changes to the underlying Star ratings calculations that benefit organizations focused on a diverse membership base.

Clover’s founding mission is “Improve Every Life”. While in stark contrast to the approach of more typical MA plans, it was deeply intuitive to us since our founding to create an offering for current and prospective MA beneficiaries that indexes on maximal physician choice, low costs, and embracing a highly diverse demographic mix. Clover consistently has maintained a core plan where cost sharing on primary care for in network and out of network is $0, and accompanied by very low cost sharing on specialists.

Routine industry chatter was that this would not be sustainable and eventually Clover would have to revert back to a more traditional approach in order to succeed. What has happened instead is that those same industry participants are now actively rolling back their own PPO offerings and retrenching back to their tired, friction-filled, access restricted approaches. Simply put, this is not good for consumers.

It has always been our goal to offer maximal choice, lower costs, and use software to drive great care across a wider set of physicians. For the star rating to now reflect this is an outstanding accomplishment for Clover. I couldn’t be more proud. Great things can happen when you build to drive consumer value. When forging a new path, there will inevitably be bumps along the way. However, the payoff when you reach that destination is all the more significant, especially when the consumer is the biggest winner.

When we were a private company, I would send an update quarterly to investors. I would end it with the following:

As stated in prior updates, our strategy remains the same:
1) Scale Clover Assistant
2) Drive more value through Clover Assistant
3) Continue to lower the cost of our plans, drive more plan flexibility, and add additional benefits
4) Keep repeating 1-3 :)

Resharing this given the achievement of an important Clover milestone: https://t.co/Z6KN5IGnWP

[Clover Health @CloverHealth]

⭐⭐⭐⭐
https://t.co/f34uXJpLgI

[Conrad Wai @sventured]

Excited to announce Counterpart Health to the world!

[Clover Health @CloverHealth]

Just announced: Clover Health Announces Counterpart Health, a New SaaS and Tech Enabled Services Solution to Bring the Power of CA Technology to all Medicare Advantage Payors and Providers

https://t.co/32TC3gzdxW