Samantha Swerdfeger

Musings. One-liners. Pictures of my dog.

[Samantha Swerdfeger @Swerdy11]

Just destroying my nephews in Monopoly.

They’re in 7th and 2nd grade, but it’s good they learn about capitalism early.

[Samantha Swerdfeger @Swerdy11]

@Delta your customer support folks are awesome! Thank you for giving a 💩 (also you are way better than @AmericanAir @AACustomerCare)

[Samantha Swerdfeger @Swerdy11]

@AmericanAir @AALSucks see above thread. You won’t be surprised, but might find it useful in future

[Samantha Swerdfeger @Swerdy11]

@AmericanAir @AACustomerCare yet another unhappy customer here. I bought Res 1 for work, and then the work trip got canceled. So I got Trip Credit. Cool. I applied Trip Credit to Res 2, and had some $ left on Trip Credit. I got sick and had to cancel Res 2.

[Samantha Swerdfeger @Swerdy11]

@outdoorgma @AmericanAir @AACustomerCare That is a really unfair situation. And really sucks. ☹️

[Laura Letinsky @LLletinsk]

@AALSucks I purchased tickets choosing more expensive ones because better flight times. American cancelled those and re booked me on the insane flight times that were several hundred dollars cheaper. NO COMPENSATION! I’m told, that’s policy. No ethics other than greed

[Samantha Swerdfeger @Swerdy11]

@AmericanAir Pretty unhelpful reply…. So I see why you wanted this to go into DMs. Look, AA, I want a refund. I had credit your systems wouldn’t allow me to apply to a reservation, had to pay extra. Since I couldn’t use the credit balance, I want it refunded.

[Samantha Swerdfeger @Swerdy11]

That AA is “unable” to issue a refund on the Trip Credit. This is 🍌 🍌. I wanted to use the credit, you told me I couldn’t. So please just issue the refund. I don’t want to fly AA (now or in the foreseeable future) so credit (that I can’t even seem to use) is not acceptable. 😩

[Samantha Swerdfeger @Swerdy11]

But I’ve been disconnected and the systems are “really bad today” so I’m told to book so I at least get ticketed, but this requires me to pay out of pocket (since I can’t apply Trip Credit) to cover the balance. I book, reach out about a refund on the Trip Credit and am told

[Sarah Swanson @SJLifePhoto]

@AmericanAir #dobetter I purchased a ticket from my account using my debit card for a family member who has the same last name as me. I had to cancel that flight for personal reasons and would like to use that credit & am being told you can’t help me by your CX team. Disappointed

[Samantha Swerdfeger @Swerdy11]

I just feel like a lot of content was ready to go today…
#QueenElizabeth

[AFP News Agency @AFP]

#UPDATE Ten million people -- more than a quarter of the population -- have now fled their homes in Ukraine due to Russia's "devastating" war, the United Nations refugees chief said Sunday
https://t.co/DOY01kJb8f

[Gleb Batalkin @whatisgleb]

“Putin is the new Hitler. He’s killing women and children.”

Sharp words about the conflict in #Ukraine outside the Austin capitol today

[Samantha Swerdfeger @Swerdy11]

The first circle of hell is The Apple Store

[Samantha Swerdfeger @Swerdy11]

@laurieontech I just use “Pacific” - more letters, yes, but with the advantage of being clear and not looking like idk the difference b/t PST and PDT (which I do not).

[Samantha Swerdfeger @Swerdy11]

@editingemily I agree with your main point, but I often use color-coding and in-line responses to call out point-by-point responses in long emails/threads. To be clear, I try to avoid authoring such emails myself, but someone’s it’s the least bad option. And I like purple. :)

[UberFacts @UberFacts]

The doctor who claimed that the Measles-Mumps-Rubella vaccine caused autism was paid over $800,000 by lawyers looking to sue the manufacturers and ultimately lost his medical license