S

[S @swunc]

@airindia Now I find out I have to pay for bags I traveled to India with because @airindia did not take responsibility for bags that were included in my ticket when rebooking me with another airline. Lessons learned for future travels!

[S @swunc]

@airindia stranded in New Delhi with family (2 kids). Kicked off an overbooked AI105 going to Newark in spite of having booked weeks ago and checked in >24hrs in advance. So much for improved customer service!!

[S @swunc]

@airindia Not sure you do. We traveled several hrs to get to New Delhi. Was told the flight was canceled and now it is on time. Who does that?

[S @swunc]

@TMobile booked travel through t-life. Horrible and inflexible cancellation policies with unhelpful chat support. Won’t make exceptions for medical emergencies either. Do not recommend booking travel through @TMobile

[S @swunc]

@Barry_biffle genuinely frustrated customer who actually likes flying Frontier. You advertise ‘instant elite status’ with a @Barclays card. Frontier rep says I need to wait 90d then 45d to get activated. Now past those ‘fine print’ criteria, still no Elite status. Pls reform

[S @swunc]

@FlyFrontier why make people wait 135 days to get elite status and use benefits after applying for @Barclays card and spending the required amount?

[S @swunc]

@FlyFrontier nightmare of a time trying to book flights to Miami with no success. Same error and no customer support unless you are an elite member. Very disappointed. Applied for #Barclays card and it’s not linked to my frontier account so can’t use that either.

[S @swunc]

@AmericanAir Well #americanair flight was delayed to 10am tomorrow with no confirmation in sight. We arranged for a rental car instead.

[S @swunc]

@AmericanAir #flight2778 kids returning from Houston to Philly now stranded at Pittsburg airport. Will @AmericanAir get them home to Philadelphia? Not even meal vouchers after 12 hrs of delay?

[Dan Crenshaw @DanCrenshawTX]

This is one of the more aggressive videos I’ve ever had to post. You really need to see it all the way to the end. You’ll see a United agent grab the dog and personal property, and you’ll hear the shocking recording of my conversation with that agent’s supervisor (the VP of Operations) here in Houston. I fully expect United Airlines will attempt to retaliate against me. They’ve already sent me multiple veiled threats regarding my ability to travel in the future. Because they have a monopoly on the routes I need to DC, I don’t have much choice but to fly them.

I honestly did not want to post this. I tried to resolve this privately. I know there are good people at United. But these two individuals need to be called out. And their terrible corporate leadership needs to answer a simple question: do you condone this behavior?

Instead of doing anything to accept responsibility for their bad behavior or try to correct what is clearly inappropriate and problematic behavior, United, through its representative and lawyers, have threatened me personally and taken an irrationally hostile approach to this incident.

Many of you have shared your stories of being mistreated by an airline agent on a power trip. It’s time to start considering legislation that protects passengers. These airlines took tens of billions of dollars from taxpayers. United took $10.9 B and owes us better than this.

Details forthcoming. This isn’t ending anytime soon.