@AAMI , in case you’re not aware, your login page and payment pages are completely broken on mobile, not allowing email field input, as there is no keyboard available.
Everybody is aligned to customers, and we get invested in solutions.
But sometimes you need to step back:
- Does make sense for the customer.
- Does it make commercial sense.
If so, great. Let’s go.
Kiel Johns, Head of Product Management, Reece at #yconf#prodmgmt
FFS, @maccas mobile app and kiosk solution makes me want to scratch my eyes out sometimes.
- Kiosk doesn’t accept QR or app code.
- mobile order won’t go through, and says to give code to staff.
- staff cannot do anything with code.
mCommerce ain’t supposed to be this hard.
According to @ProductPlan annual state of product report, number one skill missing in product managers is prioritisation skills... really? #prodmgmt@pcampmelb#pcampmelb
Product managers and the product trio need to lead customer discovery efforts - not outsource to 'voice of customer' or ' customer analytics'. Go small not big. Establish a cadence and approach that is manageable #prodmgmt@pcampmelb#pcampmelb@ProductAnon
"Many product managers run straight to solution mode" - YES!! PMs need to be curious and apply that mindset to really define and understand the customer problem and need. But with proportional effort. Don't 'overcook' discovery #prodmgmt@pcampmelb#pcampmelb@ProductAnon