Sylvie Tongco

Tech storyteller & marketer. Proud @PearlJam TenClub member since 1994. Music, food, travel, Beckham musings. Head of Comms @crescendocx Tweets are my own.

[Sylvie Tongco @SylvieT]

For the love of @PearlJam! Virtues of being a #bandaide ;) thanks @MichelleKMedia! @SFWeekly https://t.co/QVfwW7zuhH

[Crescendo @crescendoCX]

Most CX teams optimize for efficiency. The best optimize for revenue.

@_Matt_Price at Web Summit Vancouver on what changes when every conversation can drive growth and why fragmented systems hold teams back.

May 11–14: https://t.co/BBd1YYhlAk

[Anand C @anandc]

1 autonomous agents with guardrails
2 agentic coding which makes large teams unnecessary
3 this moment, where 1 and 2 lead to AI figuring out not just the how (expected) but the what (unexpected).

With the awesome @tfamous and team @crescendoCX

[Anand C @anandc]

https://t.co/urKCO0BCRq

[Enterprise Connect @enterprisecon]

#EnterpriseConnect announces 2026 Best of EC Award winners! 🏆
Congrats to Best of Overall winner @crescendoCX

[Anand C @anandc]

https://t.co/TLpw5xJT8U

[Crescendo @crescendoCX]

🚀 Our CRO Michelle Donnelly joined @kylecnorton on The Revenue Leadership Podcast to talk Crescendo’s growth, GTM differentiation, and how we think about scaling top talent.

If you’re building or leading a GTM org, this one’s for you.

🎧 https://t.co/Wdlzs0GVjj

[Crescendo @crescendoCX]

We took customer support to the streets..

Strangers blind-ranked real support scenarios, and let’s just say…their reactions deserve their own blooper reel.

At Crescendo, we’re building a world where customer service isn't a headache but a high-five waiting to happen. 🙌

[Crescendo @crescendoCX]

🛍️Meet Crescendo’s new Multimodal AI Shopping Assistant. Every shopper question turns into action.

Built for the first AI-powered holiday season, it helps brands move customers from intent to purchase in seconds.

🚀Browse smarter. Buy faster.
Learn more: https://t.co/ocA13ior7O

[Crescendo @crescendoCX]

.@FareedZakaria @akashpasricha kick off the program: AI isn’t an evolution, it’s a revolution. It’ll unlock breakthroughs we can’t even imagine yet. But while AI is a great equalizer, the keys are still held by a few; that’s the revolution and the dilemma. #CrescendoLive

[Sylvie Tongco @SylvieT]

@zkerravala @Five9 @laurasmackey @NikiHall Really trying to win this contest! Looks pretty smooth to me, a non-golfer ;-) Love it. #silkysmoothswing @Five9

[Five9 @Five9]

We're honored to be named one of this year’s Best Workplaces in Technology by Great Place To Work® and Fortune magazine, marking us as one of the top companies to work for in the tech industry. 🌟

Read more: https://t.co/dD5qe4tG4d

#BestWorkplaces @GPTW_US @FortuneMagazine

[Jonathan Rosenberg @jdrosen2]

Stage selfie from #SaaStr where I gave one of the first talks on the top ten things enterprises are asking from b2b SaaS vendors!

[max homa @Maxhoma]

Just like perfecting my swing, @Five9’s AI is all about innovation and precision. #Five9Ambassador #Five9AI

[Five9 @Five9]

We need your vote to bring our panel "The Implications of Gen AI on the Future of Healthcare CX" to @SXSW!

Speakers:
▪️ @adignan, COO, Five9
▪️ Brian Calderwood, VP of IT PS – Member Services, @CVSHealth

🗳️ Vote by Aug 19: https://t.co/alcuS23ijj
#SXSW #GenAI #CX #AI

[Five9 @Five9]

🚀 Exciting news! We just unveiled the Five9 Genius AI Suite, including a game-changing approach to transform CX.

Ready to elevate your CX? Discover more about the power of Five9 Genius AI.
https://t.co/fVyDiRSvxG
#AI #CX #GenAI #Five9AI

[Five9 @Five9]

We're elevating #AI with the Five9 Genius AI Suite.

Why it matters: Our new offerings deliver trusted AI recommendations and flexible model choices for balanced cost, speed, and accuracy.

Read more by @MaribelLopez via @Forbes: https://t.co/n7OOfonFml
#CX #Five9AI

[Sheila McGee-Smith @McGeeSmith]

BREAKING! @Five9 intends to acquire @Acqueon to expand proactive engagement and journey orchestration capabilities. Congrats to CEOs @Mike_Burkland and @Ashish_Koul on the deal! @mattmcg @rdaniels1999 @nojitter

[Jonathan Rosenberg @jdrosen2]

Our runaway success story for genAI in the contact center? It's not chatbots. I spill the beans in this quick video from @cxtodaynews : https://t.co/uaS6nQwYAO

[Five9 @Five9]

Congrats to the Five9 team for winning the CCW Excellence Award for Workforce Innovation of the Year. 🏆

This recognition validates our commitment to advance #CX & drive meaningful innovation for our customers. Thank you @CustContactWeek. #CCWVegas #WEM
https://t.co/0eEFDxmooy

[Five9 @Five9]

We're searching for a swing that’s as effortless and connected as using the Five9 Intelligent #CX Platform. Or as some call it — silky smooth.🏌🏾

Come by Pavilion 1 at #CCWVegas to show off your #SilkySmoothSwing for a chance to win autographed @MaxHoma merch. @CustContactWeek