TriMet Rider Support

Official Customer Support account for @trimet. Available 7:30am-5:30pm daily.

[TriMet Rider Support @trimethelp]

@bluesonhillst @trimet Hello, we are sorry to hear about this and would like to investigate this further. Can you DM us @trimethelp the date this happened so we can report it? We appreciate your eyes and ears out there.

[TriMet Rider Support @trimethelp]

@ghosthecklers Report 785191 Hello Andrew, thank you for contacting TriMet Rider Support. We are sorry to hear about this and have identified the operator based on the time, location and direction. We have turned this over to our investigation team and we really appreciate your eyes out there!

[TriMet Rider Support @trimethelp]

@JerbKazaaz @trimetalerts Report #784213.- We’re sorry to hear about your frustration with recent service. We’ve documented your concerns and forwarded them for review. Your report has been logged as Report #784213. Thank you for taking the time to share your feedback.

[TriMet Rider Support @trimethelp]

@DSBeefin @trimet We’ve documented your feedback and escalated it to our team for review under report number 783628.

[TriMet Rider Support @trimethelp]

@DSBeefin @trimet We’re sorry to hear about your continued frustration and understand the concerns you’ve raised about reliability and how service impacts daily travel and planning. We recognize how important timely and accurate transit information is, especially when people are relying on it f...

[TriMet Rider Support @trimethelp]

@DSBeefin @trimet We’re sorry to hear about your experience and understand how frustrating it is when service information does not match what you’re seeing in real time. TriMet’s only official app is Hop Fastpass. Our TransitTracker arrival information is available through our website at ...

[TriMet Rider Support @trimethelp]

@byronbrian04 Can you please send us a DM with details such as time, location, direction of travel and if possible, a vehicle number so we can check into this matter for you?

[TriMet Rider Support @trimethelp]

@trimetalerts @trimetalerts

[TriMet Rider Support @trimethelp]

@Ahabstar @trimet Thank you for this information. We will investigate. Take care.

[TriMet Rider Support @trimethelp]

@Ahabstar @trimet @Ahabstar

[TriMet Rider Support @trimethelp]

@Ahabstar @trimet Hello. We do have cameras in different locations for security purposes but they aren't hidden. Where is the stop located and can you get a better picture of the camera? We want to make sure it is ours and legally placed and not something nefarious.

[TriMet Rider Support @trimethelp]

@tacoray @trimet Hello, Can you please send us a DM with the bus line and direction you were trying to catch so we can check on this for you?

[TriMet Rider Support @trimethelp]

@BrianWagne61180 @trimet The Max car #101 has already been transported to the Oregon Electric Railway Museum.  The car used on Saturday will be recycled.

[TriMet Rider Support @trimethelp]

@Recess_Piecess @trimet Hello! Our trains are not for sale but we have some toy MAX trains here:

https://t.co/2q05EYgxZY

[TriMet Rider Support @trimethelp]

@James3262911202 @trimetalerts Hello, Just checking to see if what you mentioned is occurring now, or in the past?

[TriMet Rider Support @trimethelp]

@FozzyBearPDX @trimet Good morning. I am sorry to hear our bus operator of Line 20 did not let you off at your requested stop at W Burnside & 17th this morning. I will report the incident for investigation. Hope you enjoy the sunshine today. Take care.

[TriMet Rider Support @trimethelp]

@AvwriterJoe @CascadeParty @SoundTransit @trimet @AvwriterJoe

[TriMet Rider Support @trimethelp]

@AvwriterJoe @CascadeParty @SoundTransit @trimet @AvwriterJoe

[TriMet Rider Support @trimethelp]

@JamesKi98342483 Hello James, I'm sorry that the 21 bus passed you by last night.  Can you please send us a DM with this information so we can get this investigated?  Thank you.

[TriMet Rider Support @trimethelp]

@biggleman @trimet @biggleman I really wanted one too but even employees didn't get one! I think it would be cool if we did it for all of the old sections like the orange deer, yellow flower, etc.