TriMet Rider Support

Official Customer Support account for @trimet. Available 7:30am-5:30pm daily.

[TriMet Rider Support @trimethelp]

@DSBeefin @trimet We’ve documented your feedback and escalated it to our team for review under report number 783628.

[TriMet Rider Support @trimethelp]

@DSBeefin @trimet We’re sorry to hear about your continued frustration and understand the concerns you’ve raised about reliability and how service impacts daily travel and planning. We recognize how important timely and accurate transit information is, especially when people are relying on it f...

[TriMet Rider Support @trimethelp]

@DSBeefin @trimet We’re sorry to hear about your experience and understand how frustrating it is when service information does not match what you’re seeing in real time. TriMet’s only official app is Hop Fastpass. Our TransitTracker arrival information is available through our website at ...

[TriMet Rider Support @trimethelp]

@byronbrian04 Can you please send us a DM with details such as time, location, direction of travel and if possible, a vehicle number so we can check into this matter for you?

[TriMet Rider Support @trimethelp]

@trimetalerts @trimetalerts

[TriMet Rider Support @trimethelp]

@Ahabstar @trimet Thank you for this information. We will investigate. Take care.

[TriMet Rider Support @trimethelp]

@Ahabstar @trimet @Ahabstar

[TriMet Rider Support @trimethelp]

@Ahabstar @trimet Hello. We do have cameras in different locations for security purposes but they aren't hidden. Where is the stop located and can you get a better picture of the camera? We want to make sure it is ours and legally placed and not something nefarious.

[TriMet Rider Support @trimethelp]

@tacoray @trimet Hello, Can you please send us a DM with the bus line and direction you were trying to catch so we can check on this for you?

[TriMet Rider Support @trimethelp]

@BrianWagne61180 @trimet The Max car #101 has already been transported to the Oregon Electric Railway Museum.  The car used on Saturday will be recycled.

[TriMet Rider Support @trimethelp]

@Recess_Piecess @trimet Hello! Our trains are not for sale but we have some toy MAX trains here:

https://t.co/2q05EYgxZY

[TriMet Rider Support @trimethelp]

@James3262911202 @trimetalerts Hello, Just checking to see if what you mentioned is occurring now, or in the past?

[TriMet Rider Support @trimethelp]

@FozzyBearPDX @trimet Good morning. I am sorry to hear our bus operator of Line 20 did not let you off at your requested stop at W Burnside & 17th this morning. I will report the incident for investigation. Hope you enjoy the sunshine today. Take care.

[TriMet Rider Support @trimethelp]

@AvwriterJoe @CascadeParty @SoundTransit @trimet @AvwriterJoe

[TriMet Rider Support @trimethelp]

@AvwriterJoe @CascadeParty @SoundTransit @trimet @AvwriterJoe

[TriMet Rider Support @trimethelp]

@JamesKi98342483 Hello James, I'm sorry that the 21 bus passed you by last night.  Can you please send us a DM with this information so we can get this investigated?  Thank you.

[TriMet Rider Support @trimethelp]

@biggleman @trimet @biggleman I really wanted one too but even employees didn't get one! I think it would be cool if we did it for all of the old sections like the orange deer, yellow flower, etc.

[TriMet Rider Support @trimethelp]

@biggleman @trimet Hello! That is a great idea. We don't have any plans for the new future but I can pass your request over to our marketing department.

[TriMet Rider Support @trimethelp]

@built @trimet Greetings Matt.

I am sorry to hear about your negative experience. Please send us a DM to report an incident that may have taken place. Please note you can also contact security 24/7 by calling 503-238-7433 option 9.

[TriMet Rider Support @trimethelp]

@Toby3442 Thank you for contacting TriMet Rider Support. Operators are instructed to look for anyone ready to board within 10 feet of the stop pole as the bus approaches the stop to help maintain on-time performance. We apologize for this happening and hope your future trips go smoothly.