Tanya

IG: @tanya.ashandwillowhairco

[Tanya @takoko83]

My Facebook business page got deleted out of nowhere! How do I get it back 😭 @Meta @facebookapp ???

[Tanya @takoko83]

You guys @airbnb doesn’t give a crap whether there’s a pandemic going on or if the governor shut down a state causing our work trip to get canceled because they just rob people anyways. Talking to their “support ambassadors” will get you absolutely nowhere!!!

[Tanya @takoko83]

@bchesky ....so he robbed us instead!!! This is just absurd and unacceptable!

[Tanya @takoko83]

@bchesky We gave the host future dates but he told us it’s unavailable and that was that and he robbed us of our money. He should’ve given us a credit at least to use for any future dates!! But he “lost too much money during this pandemic and needs to pay his mortgage”......

[Tanya @takoko83]

@bchesky who will be okay with losing out on $700+ when the situation was out of our hands!!! How is @Airbnb going to side with the host when the governor decided to shut down California and the city we were suppose to travel to in December RIGHT BEFORE our trip?!!!!!

[Tanya @takoko83]

Isn’t it funny how when we ask to speak to someone higher up, it’s “crickets”?!! We still haven’t heard back from NO ONE! @Airbnb @AirbnbHelp @bchesky 😡😡😡

[Tanya @takoko83]

@bchesky we would’ve been ok if you guys worked with us and gave us a credit but we want a refund now and we’ll never use Airbnb again. We don’t want to speak to another support ambassador please have someone higher up contact us!

[Tanya @takoko83]

@bchesky that’s the card the host pulled with us. “I lost so much money because of the virus and need to still pay mortgage”. Is he the only one who lost out on money? We’re small business owners too and lost so much during this pandemic!

[Tanya @takoko83]

@bchesky we didn’t cancel last minute because we wanted to! When the governor decided to shut down salons, our work training got canceled. Were we suppose to go and stay stuck inside our Airbnb just so the host can make money and pay his mortgage?

[Tanya @takoko83]

@bchesky we’ve tried speaking to your “support ambassadors” and unfortunately we’re getting nowhere and customer service sucks!How are you going to allow a host to rob us of our $$ because the Governor in CA decided to shut down back in December resulting in a canceled work trip

[Tanya @takoko83]

Yes!! @Airbnb @AirbnbHelp #airbnbsucks #worstcustomerservice

[ATX Neighbors @STRReform]

#airbnbsucks

[ATX Neighbors @STRReform]

#airbnbsucks

[Tanya @takoko83]

@Airbnb @AirbnbHelp we’re small business owners and lost money too so don’t pull that crap with us! So were we still suppose to go to our work training trip when the state shut down and our trip got canceled??? Just so he can get paid?!

[Tanya @takoko83]

@Airbnb @AirbnbHelp worst customer service ever!!! And maybe have a better system with your hosts! The whole state shut down when we were suppose to go and he pulls the whole “I lost so much money because of the pandemic and still need to pay mortgage”!...

[Tanya @takoko83]

@Airbnb @AirbnbHelp I won’t stop until someone higher up contacts us and gives us a refund!!! Stop connecting us to customer service who does absolutely nothing about this and we hear the same response from EVERY SINGLE PERSON!

[Tanya @takoko83]

Ok @Airbnb @AirbnbHelp you guys did absolutely nothing to help our case!! You’re basically saying forget about the hundreds of dollars we just lost because of something that was completely out of our hands!! I need to speak to someone higher up!

[Tanya @takoko83]

@Airbnb @AirbnbHelp We didn’t cancel it last minute because we wanted to, our work training got canceled due to the Governor shutting them down! We want our money back or a credit!!! Worst customer service and host EVER!

[Tanya @takoko83]

@Airbnb @AirbnbHelp It’s ridiculous how you guys won’t refund my friend and I when our work trip got canceled in December when the state of CA shut down right before we were suppose to go!

[Tanya @takoko83]

@Starbucks can you guys please add the pumpkin cream as an option on the app?

[Tanya @takoko83]

@MagicSleek how do I reset my password??? I’ve tried emailing and nobody gets back to me! I have an acct already but forgot my password and I never receive the email to reset it!