@greateranglia@greateranglia is it possible to obtain a full refund for a ticket purchased on your app regarding the trespass incident? I don’t have time for further delays, I need to get to work so will just drive but would like to know how to get a full refund? Ticket is ESM>LST RTN
@greateranglia Thanks you. Not surprising with the volume of delays of late. What I am also finding is when I do successfully submit, I then get emails such as this. It is impossible to submit online without already entering the info they are claiming has not been provided @greateranglia
@greateranglia Would I be permitted to go from Elsenham to Stansted Airport via Bishop’s Stortford even though your app/site states I should go Elsenham to Stansted then Stansted to Stansted Airport - this is a longer journey time than going via Bishop’s Stortford🤷🏻♂️🚂