TalkTalk

Welcome to a bolder, braver TalkTalk – not just a fresh coat of paint, a new chapter to help make your experience even better. Here to Help; Mon-Fri 8am-6pm

[TalkTalk @TalkTalk]

@FAZILLION I just need some details to help me locate your account, such as your postcode. However, please do not share your information publicly.

-Siyanda

[TalkTalk @TalkTalk]

Please be aware that scam accounts are trying to reach out to our customers on X. Please do not send any information to anyone other than @TalkTalk. They are @assistTalkTalk_,@ChatTalkTalk, @TalkTalkReview. We have reported the accounts and posts to X, thank you🚨

[TalkTalk @TalkTalk]

@FAZILLION Thank you for your response. The information you’ve provided should be on your account, but we’ll need to locate it to confirm whether the charges can be waived. Please send us a DM so we can assist you further based on your case.

-Siyanda

[TalkTalk @TalkTalk]

@FAZILLION I’m really sorry to hear this—it sounds frustrating and not the experience we want for you. We do want to help get this resolved.
Please send us a DM so we can securely access your account and escalate this to the right team for you.

-Siyanda

[TalkTalk @TalkTalk]

@FAZILLION We’re here to help and our services are working. If you cancel before your contract ends, early termination fees may apply.
For more info, please DM us or contact our cancellations team via chat or phone.

-Siyanda

[TalkTalk @TalkTalk]

@FAZILLION The other alternative would be for you to contact the team directly on the number provided above and they will be able to advise you.

-Siyanda

[TalkTalk @TalkTalk]

@FAZILLION I understand, please use the below link to know about our cancellations process since I am not able to look into your account right now, I cannot advise on account specific details like your cancellation fee.
https://t.co/GKJG9uER06

-Siyanda

[TalkTalk @TalkTalk]

@FAZILLION Sorry to hear you’re thinking of leaving. We have a dedicated team who will assist you with this, you can call them on:

0345 1725157
between
09:00-19:00 Mon-Fri and 09:00-18:00 Saturday

https://t.co/ch3jKqfU2k

-Siyanda

[TalkTalk @TalkTalk]

@FAZILLION We’re really sorry to hear how upsetting this that’s has been not the experience we want for you at all. We completely understand wanting this resolved quickly, especially if the service hasn’t been used.
Please send us a DM with your details so we can take a closer look.

[TalkTalk @TalkTalk]

@JGBalders Hi Jon, I apologise for any inconvenience caused. This is not the experience we aim for our customers to have, and I really want to assist you with this matter. Please send a DM so I can help.

-Thabile

[TalkTalk @TalkTalk]

@6173met Hi Trish,

We’re really sorry for any inconvenience. This is not how we want you to feel about our service at all. Please send us a DM, and I’ll be happy to assist you further.

-Thabile

[TalkTalk @TalkTalk]

@graeme_manley Hi there, we’re sorry to hear about your experience and appreciate your feedback. Please DM us with details on what help you need so we can investigate and support you.

-Mandisa

[TalkTalk @TalkTalk]

@ruby__ema We’re sorry for the frustration caused by service issues and support, and we understand how important reliable internet is. Your feedback matters to us, and we’d like to help make things right. please send us a DM for further assistance.

-Siyanda

[TalkTalk @TalkTalk]

@mezza_68 This definitely isn’t the level of service we aim to provide, and we’d like to get this sorted for you as quickly as possible. Please send us a DM with your details so we can review what’s happened with the security checks and arrange for your router without any further delays.

[TalkTalk @TalkTalk]

@mezza_68 Hi there, @mezza_68, we’re really sorry to hear about your experience – we understand how frustrating this must be, especially after multiple attempts to resolve it.

Elizabeth

[TalkTalk @TalkTalk]

@mitchelljammeh Hello, Mitchell, we are sorry you feel that way, kindly send us a DM with your query so that we can try and resolve it.

-Wandile

[TalkTalk @TalkTalk]

@ROBERT12772279 Hi there, @ROBERT12772279, I am so sorry to hear that you have been having a hard time trying to cancel your contract. I would love to help with this. Kindly send us a DM so that we can help.

Elizabeth

[TalkTalk @TalkTalk]

@CastroSATT Hello there, thank you so much for reaching out to us. We’re truly sorry for any inconvenience caused. Please send us a direct message so we can assist you further and get this resolved as quickly as possible 💙

-Sindy

[TalkTalk @TalkTalk]

@KJCoop77 I'm really sorry to hear about your experience, and we completely understand how frustrating this must be. Kindly send the direct message so that I can provide further assistance.

-Thabile

[TalkTalk @TalkTalk]

@KateBoulton1984 Hi Kate, we’re not aware of any widespread outage right now, but we’d be happy to take a closer look into this for you. Please send us a DM with your account details so we can check what’s happening in your area.

-Mandisa

[TalkTalk @TalkTalk]

@Hanifseth19 Hi Hanifseth, I apologise for the experience you've had so far with TalkTalk. This is not how we want you to feel. Please send us a DM so we can look into this together.

-Thabile