veerarock

[veerarock @tangelea]

@ACTFibernet As usual, I’ve now received a second ETA. It’s been 24 hours since the issue started, and your team is still working on it. I’m still unable to contact technician Sravan(8712606419), as he isn’t responding to my calls. What kind of support is this? @ACTFibernet @ACTFibernetHYD

[veerarock @tangelea]

Still working on my issue @ACTFibernet @ActfiberC

[ACT Fibernet @ACTFibernet]

@tangelea Hi we trying to you reach you on registered mobile number but unsuccessfuldm request you please dm preferable timings https://t.co/cybjtOq6Ob

[veerarock @tangelea]

@ACTFibernet How long am I supposed to wait? It’s been nearly 22 hours since I reported the issue, and there’s still no resolution. Every time, the 1st and 2nd ETA are missed, and a new ETA is given. Technician Sravan is not responding to my calls. This is unacceptable.@ACTFibernet

[veerarock @tangelea]

@ACTFibernet @FiberAct Worst support experience. Reported the issue yesterday at 5 PM, but still no response. Technician Sravan(8712606419) disconnected my call and isn’t answering. Support team keeps giving scripted replies instead of resolving the issue. Unacceptable service.

[veerarock @tangelea]

@AmazonHelp Already shared my details n number of times, but still asking my contact details. If you have common sense, you can check my order details above and get my details from there.

[veerarock @tangelea]

@AmazonHelp I already told, there is no use to connect in chat. Every agent saying line we are not exact team will disconnected.

[veerarock @tangelea]

@AmazonHelp There is no use with your previous details. Simply asking, when can I get refund. Am not asking money from your pocket.

[veerarock @tangelea]

@AmazonHelp How many times have to provide this details. We are not asking money from your pocket. @ajassy if you team not aware process, am suggesting you to shutdown e-commerce service in INDIA. There is no use from Amazon. Just hesitation customers. @amazonIN @AmazonHelp

[veerarock @tangelea]

@cryptonfthuntyt @AmazonHelp I had the same issue multiple times.I complained about dlvry agents repeatedly, but ntg changed.
I even visited the hub,where I was told those complaints are mainly for customer satisfaction and aren’t always formally recorded.Yet support keeps saying they’ll take necesary actin

[veerarock @tangelea]

@AmazonHelp Anantha, what am asking what you are saying. If you not understand my question. Read it twice. @ajassy kindly provide some english basics classes and how to response with customer courses to your support team

[veerarock @tangelea]

@amazonIN
Contacted your chat support multiple times. Every agent says they’re transferring me to the “dedicated team,” then leaves the chat. If your agents don’t know the process, train them. Stop wasting customers’ time and testing their patience. @amazon @AmazonHelp

[veerarock @tangelea]

@AmazonHelp Why should I wait another 5 days? This is completely unacceptable. It feels like Amazon is unnecessarily holding customers’ prepaid money instead of processing refunds on time, And earning bank interest on customer amount.
@amazonIN
Hi @ajassy can you please clarify on this ?

[veerarock @tangelea]

@AmazonHelp Haven’t received any message

[veerarock @tangelea]

@AmazonHelp This is completely unacceptable. The product was never delivered, yet you keep asking me to wait instead of processing my refund. Stop giving excuses and initiate my refund immediately. I don’t want any more explanations—I want my money back.
@amazon @amazonIN @AmazonHelp @ajassy

[veerarock @tangelea]

@AmazonHelp @amazon @amazonIN @ajassy Hi @ajassy your team is not responding to my issue, could you please help to check on this issue ???

[veerarock @tangelea]

@AmazonHelp @amazon @amazonIN @ajassy 29 July is almost over, but I still haven’t received any update regarding my refund. Could you please provide the current status?
@amazon @amazonIN @AmazonHelp @ajassy

[veerarock @tangelea]

@AmazonHelp Why should I wait until 29 July? I ordered on 11 July, and the delivery date was 19 July. I’ve already waited 9 days. If the product can’t be delivered, please initiate a refund. I bought it from Amazon, not based on the seller. @amazonIN @AmazonHelp

[veerarock @tangelea]

@AmazonHelp As I mentioned earlier, every agent says, “We have a dedicated team,” and ends the chat. I’ve contacted support 7–8 times in the last 4 days and spoken to 20+ associates. How many more agents do I need to contact?
@amazonIN @amazon @AmazonHelp