@AmericanAir Very disappointed in your customer service. My flight was originally scheduled to depart from BNA on 4/14 at 4 pm. The flight was delayed 5 times and then ultimately cancelled at 10pm. Website and phone number did not work (tried 6 times).
changes with no information about re-booking. I would expect American Airlines to compensate me $586.98 for the price of the Southwest ticket. I travel regularly for business, taking 2-4 flights per month on average.