Tanuja Garg

Certified in CSA & ITSM, ready to take on new challenges and contribute to the ServiceNow community. Let's connect and build something great!

[Tanuja Garg @tanujagarg07]

Hey #ServiceNow community!
I’m Tanuja, a passionate ServiceNow Developer.

• Working since Feb 2023

Skills: ITSM, Integrations , UI Builder, Scripting, Workflows, Portals.

Starting this journey to share my experience + open for freelance opportunities! Let’s connect

[Tanuja Garg @tanujagarg07]

💬 Have you customized lists in your workspace yet?

Would love to hear how you used visibility settings!
#ServiceNow #UIBuilder #WomenInTech #NowPlatform

[Tanuja Garg @tanujagarg07]

🤔 Ever tried creating custom Lists for Workspaces in ServiceNow?

It’s easier than you think—here’s a quick breakdown 👇

1️⃣ Go to UI Builder and open the Workspace where you want to add your list (e.g., SOW Workspace).

2️⃣ Navigate to the List page (usually named List SNC).

[Tanuja Garg @tanujagarg07]

🎯 Want to control who can see your Lists?

Head back to UI Builder, and explore:
✔️ Applicability – Create an Audience (specific user groups/roles)

✔️ M2M Applicability – Add a new record and map your list to the audience for dynamic visibility control (refer to Images)

[Tanuja Garg @tanujagarg07]

3️⃣ To customize these views, explore the following Page Collections in UI Builder:
🔹 CSM Default Record Post Detail (for Case)
🔹 CSM Interaction Record Post Detail (for Interaction)

Have you tried using the Customer Central plugin in your workspace?
#NowPlatform

[Tanuja Garg @tanujagarg07]

1️⃣ Install the Customer Central plugin
➤ This enables two essential tabs:
🔹 Customer Information
🔹 Customer Activity

2️⃣ These tabs automatically appear on the Interaction and Case forms—only if Contact Information is filled in.

[Tanuja Garg @tanujagarg07]

🚀 Want to display Customer Information and Customer Activity in your CSM or FSM Workspace In #ServiceNow ?

Let me show you how I achieved this in a recent use case 👇
🔧 Here’s how you can set it up:

[Tanuja Garg @tanujagarg07]

🧠Preparing for the ServiceNow CIS-ITSM certification?
Here are 3 great FREE resources to practice real questions!
ExamTopics:
https://t.co/FHNXeAt3fX
Quizlet Flashcards:
https://t.co/dV5CE5tmih
ExamForge:
https://t.co/Q4UDtrLpu9

🔖Bookmark these!
#ServiceNow #NowCertified

[Tanuja Garg @tanujagarg07]

✅ Just renewed my ServiceNow Certified System Administrator (CSA) certification!
Excited to stay up to date and keep building scalable, impactful solutions on the Now Platform.
#ServiceNow #CSA #WomenInTech #ServiceNowDeveloper

[Tanuja Garg @tanujagarg07]

ITSM is the backbone of delivering seamless IT services. From Incident, Problem, and Change Management to Request Fulfillment.

Feel free to connect if you're working on anything related to ITSM or ServiceNow — always happy to collaborate or help! 🙌

[Tanuja Garg @tanujagarg07]

I’m officially certified in ServiceNow ITSM! 🚀

Thrilled to share that I’ve earned my IT Service Management (ITSM) certification from ServiceNow — a big step forward in my journey as a ServiceNow Developer.

#ServiceNow #ITSM #Certification

[Tanuja Garg @tanujagarg07]

When to Use It (and When NOT To)

✅Use when:
• Avoiding recursive Business Rules
• Preventing unwanted workflows/notifications

❌ Avoid when:
• You expect other Business Rules or flows to trigger
• You're in before Business Rules — let SN auto-save
#ServiceNow

[Tanuja Garg @tanujagarg07]

Prevent Recursive Business Rules

Quick #ServiceNow tip: Never use current.update() in before Business Rules!

Why?
It causes the Business Rule to call itself again → infinite loop
👇
Use current.setWorkflow(false) only with intentional logic

[Tanuja Garg @tanujagarg07]

Quick #ServiceNow tip: What does current.setWorkflow(false); do? 🤔

It prevents:
• Business Rules
• Notifications
• Workflows
…from running when you update the record programmatically.

[Tanuja Garg @tanujagarg07]

🇮🇳 Pahalgam wasn’t just an attack — it was a test of our patience.

🪖 Operation Sindoor is a reminder:
We’ll bleed for peace — but never bow to terror.

"This blood will bloom into freedom, not fear."

#IndianArmy #JaiHind

[Tanuja Garg @tanujagarg07]

🚫 Don’t use “Field Scripts” in UI Policies , They’re hard to debug, affect performance, and reduce maintainability.

Want more real-world #ServiceNow tips?
Follow me — I'm dropping bite-sized project-based lessons from live implementations.
#FreelanceDev #WomenInTech

[Tanuja Garg @tanujagarg07]

💡 Struggling with UI Policies in #ServiceNow?

Here's a quick thread on practical tips & real mistakes to avoid, based on project experience + best practices 👇
#ServiceNowDeveloper #NowPlatform

[Tanuja Garg @tanujagarg07]

💡UI Policy vs Data Policy?
UI Policy → client-side (browser only)
Data Policy → server-side (works via APIs, imports too)
Use Data Policies for data integrity across sources.

💡 Tip: Want to make sure users can’t bypass rules via REST API?
Use a Data Policy, not a UI Policy.