Tapas Lenka

SVP - Cybage

[Tapas Lenka @tapas_lenka]

A handwritten note from the IndiGo crew on my Mumbai–Bangkok flight. Simple, personal, memorable. Customer experience is built on moments like these. Kudos to @IndiGo6E 👏 #CustomerExperience #Hospitality

[Tapas Lenka @tapas_lenka]

So apparently @ApolloClinics has a new scam to mint money from patients. The doctors would ask for many kinds of pathology test and mandated to test through Apollo only. Else you have to pay penalty in the form of double consulting fees !

[Tapas Lenka @tapas_lenka]

@deepigoyal Your systems for the delivery boys were never fair @deepigoyal . It is the unemployment situation that the boys are working for you in this hazardous condition, not because of great employment benefits or fairness. Get the facts right and bring a positive change.

[Tapas Lenka @tapas_lenka]

Happy New Year !

[Tapas Lenka @tapas_lenka]

@royalenfield @royalenfield , No response from your end. Does this mean that this is the pathetic experience you deliver to all customers like a street side shop?

[Tapas Lenka @tapas_lenka]

@royalenfield my first servicing of meteor 350 is pending. Booked online, two times rescheduled. Today it was supposed to be picked up at 1pm, but no action or response. Pathetic experience

[Tapas Lenka @tapas_lenka]

@airindia Awesome flight . Excellent service

[Tapas Lenka @tapas_lenka]

@AmazonHelp @jagograhakjago @amazonIN how shamelessly you have remained silent on the issue? Many of the customers have consistently reported your fraudulent behaviour on quality.

[Tapas Lenka @tapas_lenka]

@AmazonHelp I called your customer care multiple times. When I finally got hold of your team, they told the same story that everything was delivered as per them. This fraudulent behaviour won’t be tolerated. I will take it forward for legal recourse and will seek help from @jagograhakjago

[Tapas Lenka @tapas_lenka]

@AmazonHelp Order number 406-2398915-1769101. Two quantities ordered. One had missing parts.

[Tapas Lenka @tapas_lenka]

@AmazonHelp This link takes to the same dumb order page which was if no use. Do leverage the info I have already provided and provide resolution.@jagograhakjago FYR

[Tapas Lenka @tapas_lenka]

@AmazonHelp Order number 406-2398915-1769101. Two quantities ordered. One had missing parts.

[Tapas Lenka @tapas_lenka]

Check out my latest article: Shifting Consumer Priorities in the Hotel Sector for Business Travel https://t.co/wxhB2a1XJx via @LinkedIn

[Tapas Lenka @tapas_lenka]

@LGIndia I have responded to you. Have called your teams several times. No help as well. What a pathetic service.

[Tapas Lenka @tapas_lenka]

@CPMumbaiPolice @Navimumpolice Amazing job by the cops. We are proud of you @CPMumbaiPolice

[Tapas Lenka @tapas_lenka]

@AirIndiaX @AirIndiaX , are you recommending that I shouldn’t have travelled when your agents at the check in counter demanded additional amount, and if I failed to pay then they won’t have issued the boarding passes.

[Tapas Lenka @tapas_lenka]

@AirIndiaX @AirIndiaX , I will ensure that transparency and justice meet the ends. It is not matter of 1500, but I can’t see you guys cheating citizens so openly and fearlessly. I will take it to @mohol_murlidhar personally.

[Tapas Lenka @tapas_lenka]

@AirIndiaX @AirIndiaX has invented a new way to cheat flyers. During online checkin, if you by mistake add a seat selection, they won’t allow you to remove it and at the airport they will forcefully collect money from you. @mohol_murlidhar sir, please note it.

[Tapas Lenka @tapas_lenka]

@AirIndiaX @AirIndiaX You neither allowed removing online or at the counter. Are you acting smart fraud? There are responsible ways to earn money.