Tapiwa

Random musings of an African online

[Tapiwa @tapc]

@SamsungMobile

Your customer support is atrocious.

I have been trying to recover my account for about a month with no joy.

Please do better!

[Tapiwa @tapc]

@tmukogo @pmdon_24 I think OK are on their way out.

Maybe OK Mart will survive, but at the supermarket level, the competition are far too nimble.

[Tapiwa @tapc]

@tmukogo Pick n Pay get's it.

Look here's a simple test.

If you claim to be mass market, but your primary customer base is civil servants, then you are doomed.

Edgars, I'm looking at you too.

Cash iri muvanhu!

Bend over backwards to tora mari yavo, and you'll thrive.

[Tapiwa @tapc]

@tmukogo In Bulawayo, R20 is $1.

R1 is $0.10

Saka if you don't take rands, especially coins, you add to the transaction friction, and people just don't come to your store. Because they don't want to deal with that nonsense.

[Tapiwa @tapc]

@tmukogo Even large firms like Proton & Bakers Inn embraced the new reality, and now have their trucks deliver bread to unlicensed tuckshops in the suburbs.

That's how you survive. Embrace the new reality, and don't think you are big enough to change the market reality on your own!

[Tapiwa @tapc]

@tmukogo So we stop going to OK for USD cash purchases.

Leaving them with civil servants and their ZWD/ZiG swipes, as their main customers!

[Tapiwa @tapc]

@tmukogo I've been meaning to write about the downfall of OK.

This one is on them! They have failed or refused to adjust to the prevailing market conditions.

Case in point. OK in Bulawayo does not accept Rand coins! At all!

How do you give change without Rand coins? Yellow pencils!

[Tapiwa @tapc]

@elonmusk @X
I joined Twitter/X 15 years ago.

How old do you think I was then, that you find it necessary for me to give you my birthday for you verify that I am indeed old enough to keep playing here.

Total UX fail.

[Ngoni Alex Robbins @NgonieSanaz]

We have built more ponds for our Vermiculture. 200 tonnes capacity added. This is part of our plan to go 100% organic and say good bye to synthetic fertiliser. In 2025 you will have organic produce in shops near you. Many farmers are just spraying and feeding us too many chemicals. This is the direction we have decided to take. All our ponds now produce 650tonnes of Vermicompost. Our goal is 100 tonnes a month. We keep trying.

[Tapiwa @tapc]

@NedbankNam

Any update?

I am still receiving spam from you guys.

[Nedbank Namibia @NedbankNam]

@tapc Sincere apologies Mr. Tapiwa. We will take it up with the relevant teams to rectify this.

[Tapiwa @tapc]

@BancabcZW If I had a dollar for every time you sent this pro forma apology and yet did nothing, I'd be a very rich man indeed.

[Tapiwa @tapc]

If really shit & terrible customer service had a face, it would look like this!

1st in-branch interaction:: August
1st online interaction:: early Sept
last online interaction:: last week.

And my issue remains unresolved!!
@BancabcZW

[Tapiwa @tapc]

@CityofBulawayo @DavidColtart
Dear BCC

How are residents supposed to play their part when our bins in the CBD are like this? This one (Cnr JMN Nkomo & 14th) has been overflowing since last week.

You should lead by example, & fine yourself $30 every day for every bin like this.

[Tapiwa @tapc]

@DavidColtart @CityofBulawayo

Dear BCC

Please explain the legal statute that allows council staff to unilaterally confiscate private property (signage), belonging to businesses, without even notifying them.

Even if said signage violates some law on blocking pavements.

[Tapiwa @tapc]

@NedbankNam Jeeez

But you can't really!! Because you do not have my email address. The one you are spamming me on.

And I don't want to post it here. I don't want to follow you!

At least give me an email address I can forward one of the emails you send me.

[Tapiwa @tapc]

@NedbankNam

Please remove my email address from your system.

I keep getting emails for some other Tapiwa, along with the attached financial documents.

Maybe I should start posting those documents here to get you to actually take action.

[Tapiwa @tapc]

@NedbankNam Are you guys for real?

I cannot DM you because I do not follow you!

And NO!!! I don't want to follow you.

Same way I cannot reply to the [email protected] email address that you are using to annoy me in my emails.

Please fix this.

[Tapiwa @tapc]

@liquidhomezim How do i reactivate my non geo locked sim?

[Tapiwa @tapc]

@antomukuwa @bravo_two_0 Please share the report

[phone]

[Tapiwa @tapc]

@BancabcZW I'm trying to close my Prepaid Visa Account.

I completed the form on Saturday, but apparently, there are issues because my card still has a balance.

How does one close that account, and what happens to my outstanding balance?

[Tapiwa @tapc]

@BancabcZW

What on earth is going on?

Your Bulawayo branch (Jason Moyo), seems to have taken atrocious service to the next level.

I was in your branch on Saturday. And again yesterday. But nobody seems to be able to help me.

Maybe you can help.