I manage a movie theater. Caught one of my ushers on camera letting people in a side door. Sixteen years old, good kid, or so I thought. Theft of services, that’s a firing, maybe worse. I called him into the office and played the footage and asked him to explain before I made calls. He looked at the screen and said “That’s Mr. and Mrs. Delaney. Tuesday matinee.” Then he told me. The Delaney’s are in their eighties.
& people were upset with me when i said working customer service has really gotten that bad. People are so emotionally unregulated that I find myself having to navigate folks mental health episodes more than I’m actually working. It’s really wild even down to management