@airtelindia I’m facing persistent packet loss and connectivity issues across multiple platforms. I’m experiencing ping/packet loss during Discord voice calls, packet loss in Apex Legends (Steam), and packet loss in Valorant (Riot Client).
@Airtel_Presence This is the second major outage in less than three week the last one (15 June) took nearly two days to resolve.
Please provide:
- The reason for the outage
- A concrete ETA
- An urgent resolution
Customer shouldn't be left without any communication.
#Airtel#AirtelXstream
Hey @Airtel_Presence,
My Airtel Xstream Fiber has been down since 1:00 AM today (3 July). I've already contacted customer care and raised a ticket, but I've received no update all day.
@airtelindia Why should customers pay for a full month of service when Airtel cannot provide connectivity for more than an entire day and cannot even provide a proper update on the outage?
Need immediate escalation, a restoration ETA, and clarity on compensation for this downtime.
@airtelindia My Airtel Xstream Fiber has now been down for over 25 hours (since around 8 PM yesterday). What's more disappointing is the complete lack of accountability.
I've called the installation engineer, the local support contact, and the complaint handlers.
@airtelindia More than 25 hours later, there is still no internet, no update, and no accountability. I work from home and this prolonged outage is directly affecting my work. At this point, I have no confidence that the issue will be resolved anytime soon.
@airtelindia provide connectivity for more than an entire day and cannot even provide a proper update on the outage?
Need immediate escalation, a restoration ETA, and clarity on compensation for this downtime.
@airtelindia My Airtel Xstream Fiber has now been down for over 25 hours (since around 8 PM yesterday). What's more disappointing is the complete lack of accountability.
I've called the installation engineer, the local support contacts, and the complaint handlers.
@airtelindia no internet, no update, and no accountability. I work from home and this prolonged outage is directly affecting my work. At this point, I have no confidence that the issue will be resolved anytime soon.
Why should customers pay for a full month of service when Airtel cannot
@Airtel_Presence Hi Team Airtel, I've already shared my registered mobile number via DM. The service has now been down for nearly 18 hours (since around 8 PM yesterday), and I still haven't received a clear update or restoration timeline. Please escalate this issue and provide a concrete ETA.
@airtelindia My Wi-Fi has been down for over 12 hours. I tried raising a complaint through the Airtel app chatbot, but it keeps showing that the issue in my area will take more time to resolve. This message has been there since yesterday with no update.