Terrible experience with Iberia Airlines.
#Iberia
The text showed no willingness to address customer service complaints.
Perhaps Iberia's customer service level will remain low.
What I find strange is that an airline with such a low level of service continues to exist.
Terrible experience with Iberia Airlines.
#Iberia
Kindly they sent me a reply, but I was disappointed in its content.
It was merely a template statement sent to me.
They did not mention any specifics, it was a clichéd, machine-generated reply.
Terrible experience with Iberia Airlines.
#Iberia
I was greatly dissatisfied with their customer service, so I went to Iberia's web site and told them what I had just written and that I was very dissatisfied.
Terrible experience with Iberia Airlines.
#Iberia
This is how Iberia's information center agents respond to Iberia's customers.
They do not seem to have the attitude to try to solve the specific problem of the person in need.
Terrible experience with Iberia Airlines.
#Iberia
I knew I couldn't find it by name alone, so I asked her what the lounge was near, to which she replied only: "Somewhere between the many shops."
Terrible experience with Iberia Airlines.
#Iberia
I thought it was very unkind of them to just tell me the name of the lounge, as I had no idea where anything was in Barajas Airport.
Terrible experience with Iberia Airlines.
#Iberia
Also, when I asked the attendant at their information center where the lounge was, she only gave me the name of the lounge and did not tell me where it was.