Tasha

[Tasha @tashahuman]

@vidaXL_HQ Hi, I have been in contact with customer service over a missing parcel. Can someone let me know when our order will be delivered? 3 parcels out of 4 have arrived, currently all useless without the screws which I hope are in the 4th box. This is currently unacceptable.

[Tasha @tashahuman]

@Sofology very disappointed. Still no contact from you despite emailing and messaging us saying you will call. Nearly 2 weeks since your failed delivery, no update on what to expect. Awful customer service.

[Tasha @tashahuman]

@thewarvys @Sam_Kilbey @Sofology I'm having a breather today. Yesterday marked a week since the missed delivery and still no new date. We are awaiting a call from them my other half organised but yet for it to happen...

[Tasha @tashahuman]

@rosieladkin @Sofology @SofologyHelp It was my partner! I came in from work and his brain looked fried so I took over for a bit but then they cut it off. Just really want to know what to do! Tempted to just go in store and just request a refund.

[Tasha @tashahuman]

@rosieladkin @Sofology @SofologyHelp Is this the same number? We are 4 hours in now. Been waiting for the delivery since Monday but at this point I just need to know where it is.

[Tasha @tashahuman]

@paulawakefield @Sofology Oh no!! That's so awful. Sofology have turned out to be a living nightmare. I hope you reach a resolution. So far today we've been on hold for 4 hours trying to speak to them about our delivery.

[Tasha @tashahuman]

@Katiebblogger Yep, all picked and everything. The joke is they won't reply to any of our tweets, emails, have spent a combined 7.5hours on hold to them this week and our my sofology delivery date still says the 7th Dec. @Sofology are useless!!

[Tasha @tashahuman]

@Sofology really upset with the level of customer service we are receiving. Delivery date of 7th Dec, no sofa, no explanation, no new date. Please sort this out. Tried contacting you countless times now. Beyond a joke.

[Tasha @tashahuman]

@Sofology @alix_mcneill Still not interested in our missing sofa then sofology?

[Tasha @tashahuman]

@Whytea4 @Sofology I was on hold from 3pm til 5pm, had the luxury of time yesterday but don't today. They cut me off anyway when I got to 6th in the queue. I feel so defeated.

[Tasha @tashahuman]

@alix_mcneill @Sofology @NicoleEd123 @loafhome Not really, ordered it beginning of Sept, by Oct we had an update and were able to book our delivery, and I guess because of Xmas there were alot of sofas to deliver but it arrived on the 27th Nov. Start to finish was 2 months 2 weeks. Communication from @loafhome was spot on

[Tasha @tashahuman]

@alix_mcneill @Sofology @NicoleEd123 @loafhome We are so lucky we got this sofa as our main one, the sofology one is to go in the corner of the room. Recommended loaf though, they were fantastic. Annoying you've lost a bit of money, but not as bad as the whole hog!

[Tasha @tashahuman]

@__lisawalker__ @Sofology @SofologyHelp Hi, did they tell you this over the phone, we've heard nothing and I'm getting so desperate! On hold for nearly 2 hours now.

[Tasha @tashahuman]

@RhysHuws @Sofology @SofologyHelp Any luck with sorting a delivery?

[Tasha @tashahuman]

@KaraLouiseWatk @Sam_Kilbey @Sofology Yesterday my partner was bumped up and down the queue too. If I get through I'll ask about that 50 quid, the rate they are going we will all end up getting our sofas for free 😂 just kidding, none of us will get sofas! And getting any money back will be like blood from a stone

[Tasha @tashahuman]

@Sam_Kilbey @Sofology Oh god it's so bleak isn't it. I'm tempted to do that as well. Just means starting from square 1 again.

[Tasha @tashahuman]

@JDCrossfield @AHcreattrans @Sofology Ahh that's such good news! We have been told it was arriving on Monday. Our mysofology still says that! Yesterday we were promised a call but no such luck, I'm hoping to get something like you though!

[Tasha @tashahuman]

@rhysmorgan @Sofology Yeah, I think alot of us would be alot more understanding and at ease if their communication was better. The poor communication is what makes me think our sofas are not going to happen. We were never told of a delay, so Monday was a real surprise!