Absolutely terrible complaints process @currys ..... you have the option for a call back from one person and if they don't resolve it, tough, you can't speak to anyone higher and your case is dismissed! Terrible customer services, never again!
Hello @currys explain why after being delivered a faulty oven today, i have to wait 48 hours for anyone to deal with my complaint, and have to wait a week for a replacement (if I ordered a new one i could get it on Saturday?) How am I meant to cook for my family and 9 month old?
@alex_brooker Such a brilliant documentary, really enjoyed watching it! My dad did say that you failed to mention the other massive perk at Arsenal is getting on the tube first though! π
@British_Airways Thank you. I can appreciate that its non refundable, but out of good will I would hope you may consider giving credit for the flight value or allowing us to change the flights free of charge (plus the change in fare) in these exceptional circumstances
@British_Airways wrt the tokyo marathon cancellation I think its disgusting that you are forcing people to travel when they feel uneasy doing so, or making them loose out on a huge amount of Β£ (Β£2500). I would expect credit/ change of destination foc considering the circumstances
@British_Airways Yes, but it's not covered. I thought as a premium airline which promotes great customer experience and high satisfaction as your brand you would value your loyal customers more, rather than giving a robotic response. This has caused myself and my family a great deal of distress
@British_Airways I think its shameful that you are profiting off peoples anxiety about health concerns following the cancellation of an event from which they would have lost millions. Consider following other airline's kind gestures that have ammeded/refunded foc - I'll travel with them in future