tatiana l

Designer, fashion lover, tattoo collector and time traveler

[tatiana l @tatti_lo]

@JerryChuah @McAdamParkins @FitnSuperstore Well good luck! I’m still waiting for the refund @FitnSuperstore

[tatiana l @tatti_lo]

@JerryChuah @McAdamParkins @FitnSuperstore Finally got the bike collected a week ago as they can’t fix it apparently, for a full refund, but haven’t heard from them since the collection so I suppose I get my money maybe soon or maybe next year or never??? @FitnSuperstore

[tatiana l @tatti_lo]

@FitnSuperstore AGAIN RADIO SILENCE!!!! can I get an update on my refund? Broken Bike was collected LAST WEEK Tuesday by PANTHER and again I haven't heard since. This chasing is soooooooo tiring. It’s been 8 weeks now since I started this issue!!! #worstcustomerserviceever

[tatiana l @tatti_lo]

@FitnSuperstore hi, can I get an update on my refund? After weeks of trying to get the bike fixed, you guys finally collected it on Tuesday as cannot be fixed, and again ... I haven't heard since. This chasing is soooooooooooo tiring

[tatiana l @tatti_lo]

@FitnSuperstore to anyone who wants to buy from #fitnesssuperstore - DONT. They all great when you wanna buy when something breaks - ECHO SILENCE!!!!!!! 6 going on 7 weeks now

[tatiana l @tatti_lo]

@FitnSuperstore I understand that you busy. But when someone is chasing you for weeks, then you should at least say that in the email, not WE WILL LET YOU KNOW BY THE END OF THE DAY then radio silence the customer!

[tatiana l @tatti_lo]

@FitnSuperstore can somebody contact me!!!! This is beyond ridiculous now. 6 weeks since I logged the issue, 2 weeks since the engineer came and couldn’t fix the bike, 3 days since ‘half arsed’ reply ...you guys are a joke!!!!! #worsecustomerservice #whatajoke #idontwannabeakaren

[tatiana l @tatti_lo]

@FitnSuperstore  
We are sorry for the delays with our response.
We are investigating this with the manufacturer to acquire the required parts to complete the service visit. We will be back in touch later today with an update. - this was Tuesday, still no contact

[tatiana l @tatti_lo]

@FitnSuperstore https://t.co/vfJVUczGff
... oh well i'll just keep giving bad reviews and tweet until someone actualy talks to me re my bike repair.

[tatiana l @tatti_lo]

We will be back in touch later today with an update. Guess what twitter .. no one contacted me since

[tatiana l @tatti_lo]

tatiana L gave @FitnSuperstore 1 star via @Trustpilot https://t.co/Uql9Gdm7pJ Yesterday they replied:
We are sorry for the delays with our response.
We are investigating this with the manufacturer to acquire the required parts to complete the service visit.

[tatiana l @tatti_lo]

@FitnSuperstore STILL WAITING ....... now for the delivery and service team to reply ... i guess escalation doest really mean much #worstserviceever #whatawasteoftime #pissedofcustomer

[tatiana l @tatti_lo]

@FitnSuperstore hi can someone pls let me know what’s happening with my bike repair? I had engineer visit last Friday but he didn’t have the proper part to fix. Been told someone would contact me on Monday but still haven’t heard a word???

[tatiana l @tatti_lo]

@FitnSuperstore Still waiting ...

[tatiana l @tatti_lo]

@FitnSuperstore so another week gone and still no contact from the service people ... JUST LOVELY. I guess i just have to come to terms with the fact that i have wasted money on a bike that worked for 6 months only, broke and now will never be repaired??????

[tatiana l @tatti_lo]

@FitnSuperstore Hi, I DM’d you and after the apparent escalation still no word from anyone! This is a proper pain and at this point I would like the full refund as it’s ridiculous to wait so long!!!!

[tatiana l @tatti_lo]

@FitnSuperstore hi can someone pls let me know what’s happening with my bike repair? I had engineer visit last Friday but he didn’t have the proper part to fix. Been told someone would contact me on Monday but still haven’t heard a word???

[tatiana l @tatti_lo]

@FitnSuperstore I still haven’t heard anything re my bike and it’s been a week since the engineer visit and couple days since contacting you!!!! Again, I’m getting annoyed with lack of communication from your side!

[tatiana l @tatti_lo]

I unlocked £15 Rush tickets for The Outside Dog on @TodayTixUK! https://t.co/x4zcVIW5TR