Tom Browning

Maker of Magic at PurplePepper. Former Event Producer at FedEx. Passionate about production.

[Tom Browning @tbrowning]

@waitmaya 31… then 63… then 127…

[Tom Browning @tbrowning]

@AmericanAir 3rd time in as many flights I’ve been separated from my luggage. Your process is obviously broken and needs improvement. The experience is made worse when baggage claim personnel make it feel like my fault and proceeds to shame how I pack my bags. #fail

[Tom Browning @tbrowning]

Pass along this as well. As the boarding process progressed, the gate crew called for groups 3, 4, 5 and 6 with only 10 to 15 seconds of delay between each. You have quite a number of management challenges at the @eagleairports @AmericanAir operation. Need to clean house and fix the issues.

[Tom Browning @tbrowning]

Wildly disorganized at the @AmericanAir check-in at @eagleairports this morning. Priority line changed to rebooking line without alerting folks already in line. Very frustrated with their ability to manage the check-in process. Questioning the value of loyalty or status.

[Tom Browning @tbrowning]

I appreciate your words and your apology. But you’ll need to do more. It was literal chaos. There should be an investigation by regional or senior management of what went wrong. Should have additional focus on how to address the problem when it happens again. It appears that a large group showed up too late to check all their bags. Regardless, shutting down the Priority line was not the right decision. Even worse to not communicate this change to those in line. Worse still to have no organization for the Main line. Some had it much worse than us as they were ahead of us in line and were there for 2 hours. Once we moved to the Main line; there was still an open path next to the official line and folks were skipping past because of the chaos. It was VERY frustrating. Fortunately, we arrived early.

[Tom Browning @tbrowning]

Congratulations to @SpaceX for an amazing achievement this morning. Absolutely incredible. #IFT5 #greatcatch

[Tom Browning @tbrowning]

@ElonMNews A

[Tom Browning @tbrowning]

@ElonMNews A

[Tom Browning @tbrowning]

Congratulations @SpaceX Full flight profile. From liftoff to booster splashdown to ship splashdown. Great job on your iterative improvement process.

[Tom Browning @tbrowning]

@WMCActionNews5 @3onyourside Would you guys like to investigate what is going on @MemphisAirport and @AmericanAir? There are 4 flights worth of passengers waiting on baggage right now at carousel 3B. Many are well over an hour now.

[Tom Browning @tbrowning]

Unacceptable travel experience today on @AmericanAir Waited 45 minutes in Priority check-in line this morning. Arriving @MemphisAirport there was no one to marshall the plane, then no jet bridge operator. Now, we’re over 45 minutes waiting on baggage. #unacceptable

[Tom Browning @tbrowning]

@Clear you market your service to “avoid long lines at the airport.” Not the case this morning out of LGA terminal C. Line to screen through CLEAR machine. ANOTHER line to present to Security where I still screened as if they was just DigitalID. 3 processes, 2 lines. Not faster.

[Tom Browning @tbrowning]

@XfinitySupport Services are down yet again. This is the 6th time in less than 20 days. The service in our area has become decidedly unpredictable and that is unacceptable for the rate we pay. Uptime for our area is approaching a new low of nearly 90%.

[SpaceX @SpaceX]

Watch Falcon 9 launch Dragon and Ax-3 to the @space_station https://t.co/XDQBOfFq2N

[Tom Browning @tbrowning]

Frustrated tonight @AmericanAir Baggage Claim @flymemphis. You inconsistently apply an ambiguous standard for where I should look to claim checked bags. Just because it is a molded case doesn’t mean it is oversized. One week ago you sent it on the regular belt.

[Tom Browning @tbrowning]

@Delta now I’ll be forced to wait for the next flight to arrive so that I’ll have clothes to wear tomorrow. #DoBetter This is no longer the airline on which I became a Million Miler.

[Tom Browning @tbrowning]

Highly frustrated at @Delta tonight. Delayed from BNA for crew probs, left BNA even more delayed, landed in ATL to an occupied gate. Couldn’t get the jet ridge parked. I made my connection but my bags didn’t. And your app lost my reservation as I moved between flights.

[Shelby County Government @ShelbyCoTN]

Today, June 28 and tomorrow, June 29 the @ShelbyCoEMHLS, in conjunction with the City of Millington and the City of Bartlett, will host water distributions for those without utilities or those in need of water as temperatures rise.

[Tom Browning @tbrowning]

@AmericanAir Just an observant but annoyed passenger.

[Tom Browning @tbrowning]

@AmericanAir agents in charge of flight 2935 in Charlotte, you skipped calling groups, not allowing a family with mom in a wheelchair to board first. #DoBetter