TCL USA & Canada Support

Please reach out to @TCL_USA or @TCL_CA for questions or inquiries⎮ 📞💬 Support:

[TCL USA & Canada Support @TCLNA_Support]

@lombaki It might be able to handle more still moments as if the phone was placed on a tripod. Another thing you could try to see if the 4K/30 will still work is taking off image stabilization and seeing if that panning movement still causes a stutter.

[TCL USA & Canada Support @TCLNA_Support]

@lombaki I would switch from 4K/30 to 1080/60 and give it a try. I think you will not notice too much of a dropoff in quality while still capturing those action-packed moments without frames stuttering.

[TCL USA & Canada Support @TCLNA_Support]

@The_IT_Nerd Hi there! Apologies for the late response. Roku 10 will be rolling out to your devices soon if you have not received the update already.

[TCL USA & Canada Support @TCLNA_Support]

@socialLawkward @TCL_USA Hi there! Please DM us as we need to ask for some information!

[TCL USA & Canada Support @TCLNA_Support]

@CheatSheetPros @TCL_USA Hi - Could you DM us so we can see if we can troubleshoot things for you? Thanks!

[TCL USA & Canada Support @TCLNA_Support]

@MHorvath24 Hey Michael. Can you DM us so we can get some more information from you? Thanks!

[TCL USA & Canada Support @TCLNA_Support]

@EmmaWoelkers15 @RokuSupport Not a problem! Please let us know if we can help in any other way. Have a great weekend!

[TCL USA & Canada Support @TCLNA_Support]

@EmmaWoelkers15 @RokuSupport Hey Emma. Could you DM us the issues you are facing? We can look into it further for you. Thanks!

[TCL USA & Canada Support @TCLNA_Support]

@Mike_Acevedo Could you send us a DM with some contact information? We would need our email address, phone number, and TV model number. Thanks!

[TCL USA & Canada Support @TCLNA_Support]

@Mike_Acevedo Do you have any visual enhancements that you could possibly disable to see if that fixes the issue?

[TCL USA & Canada Support @TCLNA_Support]

@Mike_Acevedo Hey Mike. I would try a factory reset just to check. Are you using TV speakers or an external audio device?

[TCL USA & Canada Support @TCLNA_Support]

@AmazonHelp @FordModelHT Hi there! Please see if you can connect the TV to the Alexa application and it should pair with your devices. Also, there should be a TCL skill that you might need as well.

[TCL USA & Canada Support @TCLNA_Support]

@BirchallJohn Hello John. Could you please DM us this. In that message, we can continue the dialogue further. Thank you!

[TCL USA & Canada Support @TCLNA_Support]

@whipper757 Hello Jon. We do not recommend that you use those screws. Please use the screws and hardware that come with the mount you are using. Thank you!

[TCL USA & Canada Support @TCLNA_Support]

@AnthonyL80 @TCL_Europe is the official one.

[TCL USA & Canada Support @TCLNA_Support]

@GrneyezReid32 Hi there! Could you send us a DM with your name, email address, phone number, and model number?

Thank you!

[TCL USA & Canada Support @TCLNA_Support]

@RavensFilm Hi there Nick! Can you please DM us your full name, email address, phone number, and TV model number?

Thank you!

[TCL USA & Canada Support @TCLNA_Support]

@Ce0Worldwide Hi there! Could you send us a DM with your name, email address, phone number, and model number?

Thank you!