Wrote something a little different today. A look at what it's actually like navigating a hearing world as a Deaf person, the small stuff and the big stuff, and why community ends up filling the gaps the world keeps leaving open. https://t.co/CNJBgCgQBH
Monday PSA for hiring managers: 'strong verbal communication skills' in a posting for a desk job is often just a filter that screens out Deaf talent for no reason.
Support ticket wisdom: the customer is rarely describing the actual problem. They're describing where the problem hurt them. Your job is to follow the pain backward.