Olivia
Online
DESTINY | TECH NURSE
@Tech_Nurse_
Nurse | IT / Customer Support Specialist| Customer Experience | CRM | Customer Relationship Management | Business Operations
Helping businesses grow
Remote
Joined June 2026
4.5K Following
5.9K Followers
3.9K Posts
Pinned Tweet
What if losing customers has less to do with your product and more to do with how you follow up with them?
That question really changed the way I look at Customer Support and CRM.
As I’ve been developing my skills in both areas, I’ve realized that customer support isn’t simply about responding to questions or resolving complaints.
It’s about what happens after the conversation.
Did you follow up?
Did you remember the customer’s previous issue?
Did you keep their information organized?
Did you make their next interaction easier?
That’s where CRM becomes so valuable.
For a business owner, having a good CRM system means customer interactions don’t disappear after the conversation ends. It helps you keep track of customers, follow-ups, concerns, and important details that can strengthen the relationship.
And from the customer’s perspective, that can make a simple difference:
“They actually remembered me.”
That feeling can build trust.
And trust can keep customers coming back.
This is why I’m excited about combining Customer Support + CRM as I continue building my skills.
Because great customer support may solve a problem today.
But great support backed by good CRM can help build a relationship that lasts.
Business owners: are you focusing more on getting new customers or keeping the ones you already have?
#CustomerSupport #CRM #CustomerRetention #CustomerExperience #BusinessGrowth #RemoteWork
Very accurate 😁
Cover letter / pitch
Stop writing "I am writing to apply for..."
Start with the employer's problem:
"Your support queue is probably growing faster than your team. I've helped fix that before."
First lines decide if they keep reading.
If a recruiter asks you to choose your preferred interview time, pick between 10 AM and 11 AM.
@Pepperoni_77 Good morning, have a beautiful day
May God open doors that your efforts alone cannot open. May you receive good news that changes your life for the better. Amen.
Good morning x
The only reason why I have x premium is because posting on the free version is really stressful.
You can't make your post lengthy
You can't even make a long comment.
The only reason why I have x premium is because posting on the free version is really stressful.
You can't make your post lengthy
You can't even make a long comment.
@MauZulaica Congratulations
May God open doors that your efforts alone cannot open. May you receive good news that changes your life for the better. Amen.
Good morning x
@Dr_Ifeyinwa Good morning 🌄
@umANSIOS0 This one,
This particular year
"Pick your preferred time for an interview"
Regular Candidate : 12pm
Smart Candidate:
Here's why:
• The workday has settled down.
• You're likely to be more alert.
• You have enough time to prepare.
• You avoid early-morning rush.
• You avoid afternoon fatigue.
I'd personally choose 10 AM.
But remember, preparation matters more than timing.
"Pick your preferred time for an interview"
Regular Candidate : 12pm
Smart Candidate:
If a recruiter asks you to choose your preferred interview time, pick between 10 AM and 11 AM.
Cover letter / pitch
Stop writing "I am writing to apply for..."
Start with the employer's problem:
"Your support queue is probably growing faster than your team. I've helped fix that before."
First lines decide if they keep reading.
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