@Virginmoney Iβve a query regarding a complaint.I sent an email to customer relations but havenβt had an acknowledgment, could it take up to 8 weeks to reply?It seems too long;Iβd like to know my complaint is being dealt with.Extremely dissatisfied with my current account switch.
Iβve a query regarding a complaint.I sent an email to customer relations but havenβt had an acknowledgment, could it take up to 8 weeks to reply?It seems too long;Iβd like to know my complaint is being dealt with.Extremely dissatisfied with current account switch.@AskVirginMoney
@smiggle An order I placed in November got lost in the post. I was promised on 01/12that one of the items (a watch) would be replaced for free. However I am being told that I cannot get a refund as I was issued with a replacement, however this is not what was agreed or promised!