You’re quick to call us the best! You’re quick to show us off! You’re quick to post videos of Crystal Palace away when we got hammered 4-0 on Wednesday night and we stayed for 30 mins after the game singing with a 4 hour trip home! You want to ban these fans!
Is it me or are all those getting emails the kind of fan that applies for and pursues through the returns system a chance of an away ticket.
This is a much more targeted cull than many realise. The club are openly declaring war on a very specific type of fan.
After @ManUtd have banned all the time served and die hard reds, who do they think is going to fill the new stadium when all the JCLs and flip-floppers decide to fuck off and support another club?
For the supporters facing account restrictions and being told via email that they have only 3 days to submit an appeal. This directly violates Paragraph 3 of the club's official Sanctions Guidance, which explicitly grants fans a 14-day window to challenge an initial decision.
Even if this is the first time it has happened to you personally, you can take immediate action to challenge this unfair practice under UK consumer law. When you buy a ticket or membership, you enter a binding consumer contract. The club cannot enforce arbitrary, accelerated deadlines that contradict its own published terms.
Here is how you can handle this individually:
- Demand your full timeline. Do not rush a panicked response. Reply immediately to [email protected], quote Paragraph 3 of the Sanctions Guidance, and state that you are exercising your contractually stated right to 14 days to prepare your case. Request formal confirmation that your deadline has been extended.
- Report the breach to Citizens Advice. Call the Citizens Advice Consumer Service at 0808 223 1133. Report that Manchester United is restricting a paid-for service and refusing to adhere to the 14-day dispute timeline in their own terms. This logs your specific case directly into the National Trading Standards database to help flag systemic consumer detriment.
- Flag it to Trafford Council. Once you have a Citizens Advice reference number, you can forward your case details to Trafford Borough Council’s consumer enforcement team. Because Old Trafford sits in their jurisdiction, they are the local Trading Standards team with direct enforcement oversight.
- Submit your evidence for collective leverage. Send a copy of your short-deadline email to the Manchester United Supporters’ Trust via [email protected]. Even a single email provides the Trust with the ammunition needed to prove to senior executives and the Independent Football Ombudsman that the ticketing department is routinely operating outside its own rules.
On that final point, as you'll have seen here:
https://t.co/4xSibH47k3
Manchester United Supporters' Trust (MUST) and the Fans' Forum are challenging the club's overall approach to these sanctions, as set out in the letter they've sent to the club.
Let's see how quickly the club responds.
It is choice and a privilege to follow a football team like Manchester United but that doesn't mean the support of thousands who spend their weekends and hard earned cash should be taken for granted
@ManUtd The new stadium will be soulless bowl, half full with people there for an experience... but that experience they'll have come
for won't be there. A fanatical support, unlike anything in the world is being torn apart and no one at the club cares.
The next United fans forum should focus solely on the mistreatment of our ST holders and the bans that have been dished out this week. Nothing else should be on the agenda - straight into this topic and find out why they fucking hate us and are keen to ban people for nowt