Ted G. Freitas

There is no place like 127.0.0.1!

[Ted G. Freitas @tedfreitas]

@SebbyCorp UniFi controller. 🤣

[Ted G. Freitas @tedfreitas]

@stevehaag81 Don’t feel bad man I blew mine in <24 hrs.

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok I canceled my @cursor_ai account and moved on. I’m sharing the experience so others know what to expect. If a company is going to automate support, there still needs to be a real escalation path when context matters. Customers deserve that much.

[Ted G. Freitas @tedfreitas]

I was a longtime @cursor_ai Pro+ customer. I mistakenly upgraded to $200 Ultra while trying to understand @xai/@grok access. I asked for a one-time billing exception and human review. Less than 60 seconds later, an AI support bot rejected it. I canceled. 🧵

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok I use AI constantly and believe in what it can do. But AI support without a meaningful path to human judgment is a terrible customer experience. Automation should help companies serve customers better — not become a wall customers can’t get past.

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok That’s what bothered me most. This stopped being about $200. I was asking for a human to look at the context and decide whether a one-time exception made sense for an existing customer. Instead, I got another automated answer almost instantly.

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok At 9:43 AM — less than 60 seconds later — Cursor’s AI Support Assistant replied with the same policy: because there had been usage, the charge wasn’t eligible for a refund. No indication my request had been escalated for human review.

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok At 9:42 AM I specifically asked: “Could you please pass this along to someone on the billing team who can take a look at it? I’ve been a long-time customer and would really appreciate some flexibility here.”

[Ted G. Freitas @tedfreitas]

Once support explained the difference, I owned the mistake. I wasn’t asking for something I intentionally bought and wanted to keep. I asked to return to Pro+ and requested a one-time billing exception because the plans had genuinely confused me.

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok I was on Cursor Pro+ at $60/mo. While trying to get more Grok Bot usage, I misunderstood how Cursor Ultra and @xai’s SuperGrok Heavy worked together and accidentally upgraded to the $200 Ultra plan.

[Ted G. Freitas @tedfreitas]

@cursor_ai @xai @grok I finally understand why people chop stories into threads on X. Free accounts are capped at 280 characters per post, so here’s what happened to me with @cursor_ai this morning — and why I canceled after being a paying customer.

[Ted G. Freitas @tedfreitas]

@vladdubchak_x Bot

[Ted G. Freitas @tedfreitas]

@poteto @bot Nothing… maxed it out in less than 24 hrs. I’m screwed for 7 days…. Ugh!

[Ted G. Freitas @tedfreitas]

@Plesk why in the hell would you put this crap in a commercial product?!?! I'm sorry but this product has gone to hell!

[Ted G. Freitas @tedfreitas]

@BrandonButch Did you have to leave it connected to power to allow the indexing to finish? Or did you really get added to the “approved” list?

[Ted G. Freitas @tedfreitas]

@DW_CCTV are the fw cloud services affected by this latest AWS outage? Clients are freaking out!!!

[Ted G. Freitas @tedfreitas]

@kirawontmiss I swear this was the same group of girls who almost snagged my husbands passport and wallet a month ago! We were lucky that a local started yelling at my husband (in a wake the hell up kind of way) and we caught on to what they were doing. We were one of the lucky ones. 😌

[Ted G. Freitas @tedfreitas]

@GraceGym_ It looked good until you smothered it in mayo! 🤮

[Ted G. Freitas @tedfreitas]

@christitustech No way!!!! I’ll have to check that out!!!

[Ted G. Freitas @tedfreitas]

@BestinDogs Ghirardelli