@harimenon_bb@bigbasket_com@CEE_bigbasket
You should strongly consider removing the Big from your name and rebranding to Tiny Environmentally Unfriendly Basket.
The lack of products and the frequent canceling of items from an order that has been paid for is very frustrating
@bigbasket_com
In your desire to be like the other instant grocery delivery start ups you have successfully degraded the customer experience to a horrible one.
More than 50% of the pantry staples I ordered for delivery tomorrow were removed from my cart for being out of stock!
@TataMotors After servicing it on Tuesday, your service center returned my NexonEV without the seat belt latches for the rear seats !!! I guess you don’t care about safety 🤷🏽♀️
@LGIndia My filter is now fixed. But I am deeply unsatisfied with the service thus far. I will not be sharing any “happiness code” to close the service request until I have spoken to someone on the phone
@cultfitOfficial I’m very disappointed in your customer service. Despite repeated requests I haven’t got a call from anyone for 8 days. You’ve closed my 2 closest centers and are now discontinuing personal training 🤷🏽♀️
@UrbanLadder I ordered and paid for a sofa on July 6. I received it on July 20. It smelled AWFUL. It took until July 29 for you to come and pick it up. It’s now August 6 and not a word from you about when I will get my sofa or a replacement. Unacceptable
@UrbanLadder But what about placing the new order and honoring the price I paid originally? That’s what your customer service person said she would do. It’s been 6 days and that hasn’t happened yet. Or must I do everything myself again. You are trying really hard to drive away a customer
@ashgo@UrbanLadder@ashgo@UrbanLadder Again, radio silence from Urban Ladder. My previous order was cancelled and a new one was supposed to be created. You’ve cancelled the old order, I don’t have my money back, and the new order hasn’t been created. And nothing from UL until I tweet at you
@UrbanLadder Apologies only go so far. You have to make this right. I certainly don’t want that same stinking and now dirty piece of furniture back in my home
@UrbanLadder@ashgo Your delivery center has taken it back with them because there is no point leaving a smelly, dusty piece of furniture in my house. You need to make this right.
@UrbanLadder@UrbanLadder@ashgo My saga continues … the sofa came back still stinking, but now extremely dusty. At this point I definitely don’t want this particular piece back. If it’s still smelling after two “treatments” there are bigger issues with it. And the added dust is appalling.