Tero Väänänen

Head of Design at NHS England, a photographer & an artist. School governor. Views are always my own. He/him.

[Tero Väänänen @teropsv]

Services and products are interlinked, but are not the same. Services add value to products, so that the user doesn't have to know how to do something, or be able to do it themselves.

Service is not a service if it doesn’t deliver the intended outcome.

https://t.co/Iq5o3VyS0Q

[Tero Väänänen @teropsv]

We are going through a lots of recruitment for our user-centred design roles at NHS England. I have written some advice for those who will be preparing for our interviews, specifically our UCD roles: https://t.co/sY6tKRgU0C

#nhs #nhsjobs #jobinterviews #interview #ucd

[Tero Väänänen @teropsv]

I have also written a blog article with some advice on how to apply for these roles: https://t.co/1N8rEiaqjL

[Tero Väänänen @teropsv]

We have just published job adverts for critical roles in the Transformation Directorate at @NHSEngland to lead user-centred design of national health services:

Lead Service Designers: https://t.co/nPsvCTUU2s

Lead Interaction Designer: https://t.co/A4GfiwuYST

#nhs #nhsjobs #ucd

[Tero Väänänen @teropsv]

We really value and welcome diversity of thought and lived experience in our community, and would encourage anyone to apply. We will do everything that we can to ensure the application process, interview, and role are as inclusive as possible. Please, share these roles wide

[NHS England Transformation @NHSDigital]

🆕The latest edition of @SectorFocus features Tero Väänänen, Head of Design, explaining the new NHS digital design principle focused on sustainability.

Read how embracing digital technology can improve the efficiency and effectiveness of services: https://t.co/6xXsE5Uspu

[HETT Show @HETTShow]

📢 #LHIS23 session update! The session 'Digitally Empowering the Patient: Exploring the Design, Adoption and Engagement of Apps' will be joined by Mark Edginton, @teropsv, @SekeramMohan, @RuthBradburyNav & @hsalisburypm. Apply for your pass to the Summit ➡️https://t.co/kpREJx5A3i

[Tero Väänänen @teropsv]

The climate crisis is a health crisis.

We have published a new NHS design principle to encourage anyone who is designing digital products and services for the NHS to consider the environmental impacts of their designs. #sustainability #designprinciple #NHS

[NHS England Transformation @NHSDigital]

'How might we help our designers to ask the right questions to initiate a meaningful conversation about sustainability'.

@teropsv, Head of Design in NHS England’s Transformation directorate, explains the new NHS digital design principle on sustainability.
https://t.co/GcGKMIzOKv

[Tero Väänänen @teropsv]

@worddoodles_EP @NHSEngland So sorry to hear this, Emma. ☹️

[Tero Väänänen @teropsv]

@maddywhitty Thanks for all of your work to make this happen @maddywhitty! I hope you’re well!

[Tero Väänänen @teropsv]

We are proposing a new NHS digital design principle to consider the environmental impact of our products and services at the NHS. We'd like your feedback on the two options. #NHSPrinciple #sustainability #designprinciples https://t.co/nuIe159Ke2

[Zarach @ZarachCharity]

Imagine being 7 yrs old heading out to school after many nights sleeping on a rug on the floor to then come home to all this (photo 1) set up in your bedroom. 2nd image is a text from our Support Lead.

This is what we do.
#EveryHeadABed
https://t.co/4HQKRqG0jM for more info

[Tero Väänänen @teropsv]

@stevenjmesser @gitlab @laura_yarrow @jamesb @benjystanton @KoolAidCo @GergelyOrosz @neil_vass @genmon @tomcritchlow @AmyMcNichol @Amy_Hupe @undermanager Thanks, Steve. What a great list to be included in!

[Tero Väänänen @teropsv]

@_Anna_Anderson @ProfTonyRedmond @GAMcHugh1 @LeedsMedHealth You’re welcome! I really enjoyed it and learned much from you. Your journey was inspirational and I’m glad I was able to be part of it.

[Tero Väänänen @teropsv]

@_Anna_Anderson @ProfTonyRedmond @GAMcHugh1 @LeedsMedHealth Congratulations, Anna! 👏👏👏

[Kate Tarling @kateldn]

All organisations are becoming service organisations. Most weren't built to deliver services successfully, end to end - and the human, operational and financial impacts are abundantly clear. (1/9)

[Tero Väänänen @teropsv]

Today the two superheroes of user centricity and inclusion, our Head of User Research @RochelleLGold and our CEO @simonrbolton opened @nhsdigital’s very own user research lab in Leeds. Many years of work has gone into this by many teams involved.

[Tero Väänänen @teropsv]

@JonnyFWilliams @angehilton @HimalMandalia @worddoodles_EP @MarMurube @Zoe_On_The_Go Definitions are important, because: 1) the scale and focus of design efforts are different, 2) the measures of success are different; if you measure service as if it's a product, you'll measure the wrong thing, 3) running live products compared to services is completely different

[Tero Väänänen @teropsv]

@MattStibbs @DeanVipond Turn on the subtitles: https://t.co/LB0ytDQbKC

[Tero Väänänen @teropsv]

@MattStibbs @DeanVipond Yes, “no niin”.

[Tero Väänänen @teropsv]

@DeanVipond Yes, “no niin”. (Turn on subtitles) https://t.co/LB0ytDQbKC