@theBConnolly nice article on manual regression testing, the bit about shifting focus to a "complete strategy" would be an interesting follow up article.
11) Why not? Perhaps it's because managers are aware the programming is HARD. And those same managers aren't aware that investigating deeply hidden, subtle, rare, emergent problems in complex systems is also hard. Testers must take responsibility for making that clear.
10) Mind you, all a programmer does is type instructions from business people into a computer, right? So, a modest proposal: teach the business people to program, and then we won't need programmers OR testers. Simple! No technologists required! Yet managers never suggest this.
@alanpage Not with you on decreased cycle time, how does that have anything to do with "better quality". Less customer incidents could be for all sorts of reasons, like you're not working on version 1.0, or you've hired some super star developers who really know what they're doing.