TfL

We’re here to help you get where you’re going in London 🚶 🚲 🚇 🚌 🚠

Official accounts @TfL & @TfLAccess

[TfL @TfL]

@underhillbilly Hi Paul, thanks for getting in touch and letting us know about this. I will get this passed to the Vauxhall station Area Manager and ask them to get this looked into. Thanks, SW.

[TfL @TfL]

@BRTractorDrver2 Hi, thanks for reaching out and reporting this to us. I'm sorry for the poor experience you had and the inconvenience this caused you. Please send us a DM with your contact details, and I will get this logged and investigated for you.
Thanks
^FR

[TfL @TfL]

Hi Tina,

Thanks for contacting us. If you register your card at https://t.co/WS3LV3mhUb you will be able to review your journey and charging history. If you believe you were charged more than expected and would like to request a refund, you can do so via the contact form 'contact us about this card' under 'card management.' You can also use the single fare finder https://t.co/WQe0AtHx0G to review journey costs.

Thanks,
EB

[TfL @TfL]

@JohnLizzieGirl Hi Kay, thank you for bringing this to our attention. I have reported this to our line specialist team for further action.

Thanks,
^FM

[TfL @TfL]

@jacklreed98 Have a good day. 👍

[TfL @TfL]

@saraheeebee Hi there. Thanks for the message. I have just checked, and it seems to be working now. Try again and clear down your cookies and try another browser. Thanks, JL

[TfL @TfL]

@haringeycouncil Hi there,

Thanks for bringing this to our attention. This has been reported in Streetcare under REF FMS9821662. ^ MES.

[TfL @TfL]

@Pickyhead Happy to support, and thanks for the feedback. 🙂

[TfL @TfL]

@BobFromAccounts Hi there. Thanks for the message. I have put this through as a fault, and they will take a look. Thanks, JL

[TfL @TfL]

@J7828954242219 Hi there, Thanks for the message. I have just checked and the station has re-opened. Thanks, JL

[TfL @TfL]

@IrishMelissa Hi there,

Thanks for bringing this to our attention. Please confirm the carriage, time, and direction of travel and we can get this reported. ^ MES.

[TfL @TfL]

Hi,

Thanks for bringing this to our attention. The fastest way to resolve this will be to call our PCN team at 0343 222 3333 between 08:00 and 20:00 Monday to Friday. For more information about challenging a PCN, please see the following link https://t.co/WXuefGKxjh

Thanks,
EB

[TfL @TfL]

Before long, Lucky was safely reunited with his family and on his way home.

A brilliant example of teamwork, quick thinking and the importance of microchipping pets 👏

#TfLCares #CustomerService #LondonTransport

[TfL @TfL]

When a lost dog named Lucky was handed in at King’s Cross Station, our Emergency Response Unit quickly stepped in to help reunite him with his family 🐶💙

Working closely with station staff and responding officers, the team acted quickly to scan Lucky’s microchip and trace his details.

[TfL @TfL]

@blueplantpot Hi,

Thanks for alerting us to this. I have passed it on to the Victoria Line team to be fixed.

Thanks,
EB

[TfL @TfL]

@Halbutt Hello. Apologies if your journey is taking longer than usual, there is a problem which is currently under investigation. Thanks, <PC

[TfL @TfL]

@wembleygent Hi, I'm sorry to hear this. I have passed your feedback to the area manager so that this can be looked into further.

Thanks,
^FM

[TfL @TfL]

@Yram89 Hi there, thanks for getting in touch, and I'm sorry to hear about this. Please send a DM confirming the date and time of your journey, bus route, direction of bus travel and your contact details. And I will log a complaint for our buses team to investigate Thanks ^YO

[TfL @TfL]

We go again ⚽️

Good luck, England in tonight’s semi-final!

[TfL @TfL]

@LenaFay1 Hi, thanks for reaching out to us, and sorry to hear about this. You can file a report with our buses team by filling out our online web form here:
https://t.co/eje2V9PBo0
They will then investigate this for you.
Thanks
^FR