tim friebel

Strategic Business Consulting @Genesys Data geek, problem solver, dad, wanna-be musician. Views expressed are my own

[tim friebel @tfriebs]

This is a big deal!

[tim friebel @tfriebs]

Genesys marks five years of sustainability progress in the FY25 Sustainability Report, which focuses on scalable, ethical AI innovation and emissions reduction.  

Get the details: https://t.co/6GilwzpexF

[Mila D'Antonio @miladantonio]

Big move from @Genesys: With the launch of Genesys Cloud AI Studio and AI guides, they're laying the groundwork for agentic AI in #CX. Not just virtual agents, but a leap forward to semi-autonomous enterprise orchestration. https://t.co/GU7Xh1TspP

[Genesys @Genesys]

📣 Introducing Genesys Cloud™ AI Studio and its first capability: Genesys Cloud™ AI Guides.

✨ No code
🔒 Built-in guardrails
🎯 Ready for the era of #agenticAI

Learn how we're laying the foundation for agentic AI-driven customer engagement.

🔗 https://t.co/BQGZAjNOkA

[tim friebel @tfriebs]

https://t.co/suieRXg79a

[tim friebel @tfriebs]

#Personalization is important to businesses looking to improve their customer experience within the contact center and other service channels. #cx https://t.co/PjfuI5kbOX

[tim friebel @tfriebs]

Pretty much removes any reason not to use Genesys. :) https://t.co/r0gSJnpuHJ

[Genesys @Genesys]

In the only partnership of its kind, Genesys and @Microsoft are joining forces to power amazing customer experiences for the world’s top enterprises.

Learn more about the fully integrated, omnichannel #CX platform hosted on @Azure.

[tim friebel @tfriebs]

@Genesys partners with #GigCX pioneer @LimitlessGigCX to create more authentic, human connections between brands and consumers through a new digital experience built on AI. Learn more. https://t.co/KnTOtwP5hw

[tim friebel @tfriebs]

Agents have the technology to make customers feel heard, understood and remembered.✨ #SuperHumanService #genesys https://t.co/YvdMQUpdrI

[tim friebel @tfriebs]

Seven employee experience trends to look for in 2021. https://t.co/vx83l0o3ap

[tim friebel @tfriebs]

True omnichannel can deliver a personalized customer experience. See how in this @Genesys blog. #cx https://t.co/aB9YYsPkiZ

[tim friebel @tfriebs]

Four trends driving the push for #AI and #digital in this @Genesys blog. #CX https://t.co/lQjq8Fk8am

[tim friebel @tfriebs]

One of the top 10 most-read @Genesys blogs of 2020, staying competitive with a #cloud contact center. #cx https://t.co/U9JSIPOxbv

[tim friebel @tfriebs]

What potential does AI have for your #contactcenter? Ways AI can help your business. #cx https://t.co/4dkwnrEx2E

[tim friebel @tfriebs]

Four reasons you should move to an integrated #WEM solution. #CX https://t.co/wsd8bXXTz9

[tim friebel @tfriebs]

See what our Global Sustainability Officer, Bridgette McAdoo, has planned. https://t.co/dASsbcwpXF

[Genesys @Genesys]

📰 NEWS: We are providing 90 days of free technology to enable companies participating in the execution of Operation Warp Speed to efficiently help their customers schedule and deliver #COVID19 vaccines to market.

Learn more: https://t.co/B3jQuvUKhN