Really disappointed in the lack of customer service I expected from your company to make things right. You missed the mark in service on this. I've canceled the cruise i just booked over the lack of accountability your customer service is taking for a repeat customer.
@VirginVoyages@richardbranson i'm very disappointed in the customer service on the Mermadien Alaska voyage. I am on my first ever Alaska cruise and my 1st shore excursion was over booked by 1 person. I end up not being able to go on my excursion and all I get is "we will give
you a refund for the excursion." OK so you overbooked[not my fault] and I get my money back for the excursion but miss out on one of the experiences of my Alaska cruise i was looking forward to. I was a loyal virgin cruiser and on my 6th cruise and had my 7th booked. But now I'm