Chinu Thakur

Don’t think about my bio 🤨

[Chinu Thakur @thakumsss]

#NewProfilePic

[Chinu Thakur @thakumsss]

@ZeptoNow @ZeptoCares mera account bina kisi reason ke hold par chala gaya hai aur main login nahi kar pa raha hoon. Screen par error aa raha hai. Please DM check karein, main apni details bhej raha hoon taaki aap isey jaldi theek kar sakein.

[Chinu Thakur @thakumsss]

@SwiggyCares Hey @Swiggy @SwiggyCares, I received rotten cucumber and curdled milk, and your team thinks sending a generic automated feedback link is a valid resolution? This is textbook unfair trade practice. Resolve this and initiate my refund immediately. #ConsumerRights #BadService"

[Chinu Thakur @thakumsss]

@SwiggyCares Hi I received rotten cucumber and curdled Amul milk in my Instamart order. I shared clear photo proof, but your support team unfairly closed my ticket and refused a refund. Please look into this immediately and process my refund."

[Chinu Thakur @thakumsss]

@SwiggyCares @SwiggyCares Since your team repeatedly refused to refund me for expired and spoiled food despite clear photo evidence, I have officially registered a grievance with the National Consumer Helpline (NCH) for unfair trade practices. My NCH Docket Number is 9617065.

[Chinu Thakur @thakumsss]

@amulcares

[Chinu Thakur @thakumsss]

@SwiggyCares Ok Biswa then i register
A complaint in NCH national consumer helpline for this order @SwiggyCares

[Chinu Thakur @thakumsss]

@SwiggyCares @SwiggyCares Hi Biswas, an apology and "sharing feedback" is not a resolution. I paid for fresh items and received rotten cucumber and curdled milk. As a consumer, I am entitled to a refund for spoiled goods. Please confirm that my refund has been initiated.

[Chinu Thakur @thakumsss]

@SwiggyCares @SwiggyCares Hi Biswas, my Order ID is #241698517936499. The photos and videos of the completely curdled milk and rotten cucumber are already attached in my original post above. Please check the media and process my refund for these spoiled items at the earliest.

[Chinu Thakur @thakumsss]

@zeptocares Order ID: KUNHSDERE72082. Please resolve this quickly. Delivering spoiled, unsafe dairy products and then denying a refund via app chat is unacceptable.

[Chinu Thakur @thakumsss]

@zeptocares Hi Zepto Team, I am still waiting for your DM or resolution. It has been a long time. My Order ID is KUNHSDERE72082. Please process my remaining refund immediately as your team falsely closed my NCH grievance (9595669). I am waiting for your final update before filing my case

[Chinu Thakur @thakumsss]

@zeptocares

[Chinu Thakur @thakumsss]

@zeptocares customer support called me today from their side. When I asked them why they are denying the refund despite me providing full photo and video proof of the 15 curdled milk packets, the lady agent rudely said 'we will not provide a refund' and disconnected the call.

[Chinu Thakur @thakumsss]

@zeptocares I have officially registered a grievance regarding Order #KUNHSDERE72082 with the National Consumer Helpline (NCH). My grievance number is 9595669. Please note that this matter is now being formally tracked by the consumer authorities. I suggest you process my full refund.

[Chinu Thakur @thakumsss]

@zeptocares 8700414849

[Chinu Thakur @thakumsss]

@zeptocares I already provide my alternate number in your dm

[Chinu Thakur @thakumsss]

@zeptocares Please update and do fast your process because this is so much time to take for this process.

[Chinu Thakur @thakumsss]

@zeptocares Thanks for responding. I have sent my active alternative mobile number in your DM because my registered number is currently unavailable. Please check and have someone call me on that number to process the full refund