Sanalwam

I used to love my old Twitter account then everyone from work found me. This is my new account 😜🏳️‍🌈

[Sanalwam @thapellosefako]

Please stop sending generic responses and refund my money NOW!!😡😡😡
#Webafrica #CustomerService #Refund

[Sanalwam @thapellosefako]

Dear @webafrica,
This is beyond unacceptable.
I was told my refund would take 15 days. Today marks 22 days, and I still haven't received my money. Every update I've received has only come because I've had to chase you. You claim you're "monitoring" the refund, yet

[Sanalwam @thapellosefako]

there has been zero proactive communication.
How long must a customer wait to receive money that rightfully belongs to them? If this matter is not resolved immediately, I will be escalating it to the relevant consumer authorities and ensuring others are aware of this experience.

[Sanalwam @thapellosefako]

So after 15 days of waiting for a refund for a service that @Webafrica cannot provide, I've now been told that I've merely been "added to the refund list for approval."
Not approved. Not processed. Just added to a list.
Can someone please explain why customers must wait weeks to

[Sanalwam @thapellosefako]

To get their money back?

[Sanalwam @thapellosefako]

seem to take forever. Can someone please explain why?

[Sanalwam @thapellosefako]

@WebAfrica took my payment for a service they cannot provide because there's no infrastructure in my area. They promised a refund, admitted they failed to meet expectations, and yet 15 days later I'm still waiting for my money.
Funny how taking payment is instant, but refunds

[Sanalwam @thapellosefako]

@webafrica This situation has already cost me enough time and inconvenience. I expect this matter to be escalated urgently and resolved without any further delays. @webafrica

[Sanalwam @thapellosefako]

@webafrica
I applied for a fibre installation, made payment on 2 June, and was told to wait 5 working days for installation. After waiting 7 working days, being transferred between multiple agents, and receiving conflicting information, I was suddenly informed that my location is

[Sanalwam @thapellosefako]

I expect @webafrica to find a solution and honour the service I applied and paid for. It is unacceptable that after taking my money and making me wait, I am simply being told that my order has been cancelled and that I must now wait 10–15 working days for a refund.

[Sanalwam @thapellosefako]

@odedanilo Amen

[Sanalwam @thapellosefako]

@Jabu_Macdonald Doja who???? 🔥🔥🔥

[Sanalwam @thapellosefako]

@KingTunde_SZN 50

[Sanalwam @thapellosefako]

@Nybuzi Hello

[Sanalwam @thapellosefako]

@Idarabasimi You NEED to finish the story😭😭😭