Natural sceptic – in a positive way. ‘Digital Marketer’ since long before the term existed. Nottingham Forest season ticket holder ... and fan since forever.
@FinanceDirCFO Just what is a retailer’s staff - assume not shop floor - using ai for? Its stock control, accounts, wages, etc, etc will have been computerised decades ago. HR, marketing maybe - but both would be to the detriment of those services.
@FinanceDirCFO Back in another lifetime in retail: the owner spent every Saturday in one of his 465 shops. Not only did he find out what his 'senior management team'* [inc me] was getting right and wrong, but more important - he talked to actual customers.
* We didn't call it that in 1980
@DougGarnett@bruceclarkprof “Student: Dr. Einstein, Aren't these the same questions as last year's final exam?
Dr. Einstein: Yes; But this year the answers are different.”
@tomfgoodwin Was in UK KFC this evening. Queue of 4 customers waiting to use order screen. 2 staff behind counter waiting to ‘serve’ orders that weren’t being placed. Verbal orders not accepted, ‘digital’ only. Person who asked left with partner and 3 children.