@shctoronto now it's jumped to 18minutes. I know this is no one's fault at Sherbourne Health but the IT team needs to fix this. How can I have been in line at 1pm and now I am further back in the line from when I started 30 min later??
Got an automated call asking for more information but no indication of what that information is? When I checked the tracker it says "Exception" #trackmypackage 7855989223