The Industrious

We elevate brands by creating bold and memorable experiences that spark deep emotional connections through technology built to last.

[The Industrious @the_industrious]

Are you going to @EuroShop? I hope you'll join me for a discussion about your brand's #customerjourney in the SHOP! Village at 16:00 on 27 Feb. Your shoppers have moments of commitment before visiting your #retail shop. What is your #retailpersonalization plan when they arrive?

[The Industrious @the_industrious]

@SituLive at the @WestfieldLondon Shopping Centre is a prime example of experiential retailing done right.

#retailtechnology #shoppingexperience #storevisit #experientialretail #pathtopurchase #shoppermarketing

https://t.co/j9NeeGgiP0

[The Industrious @the_industrious]

The #greatresignation remains a very real threat to the retail industry, but thankfully #retailtech serves the dual purpose of supporting overworked sales associates while also enriching the shopper experience.

https://t.co/frEbrZzuYN

[The Industrious @the_industrious]

We received great news last night at the 2022 Interactive Customer Experience (ICX) Summit: our work with @DIRECTV earned the honor of Best Employee-Facing Interactive Experience! We’re grateful for our collaboration and we share this honor with the wonderful folks at DIRECTV.

[The Industrious @the_industrious]

To be named a finalist in the 2022 ICXA Elevate Awards is a testament to our work with @DIRECTV. We couldn’t be prouder of our collaboration with this fantastic organization.

#interactivecustomerexperience #itsanhonorjusttobenominated

https://t.co/JjZvTr50Hm

[The Industrious @the_industrious]

Many thanks to @VMSDmag for giving our very own Andy Austin a platform to highlight the power of using technology to create memorable and engaging retail experiences.

#retailinnovation #retailtech #customerexperience #pathtopurchase

https://t.co/WV95VFJ6cL

[The Industrious @the_industrious]

@Printemps and @dressxcom unveiled an interactive display that lets a customer create their own fashion #NFT on the spot. It’s a well-conceived collab that teases a future where brick-and-mortar and Web3 collide in the most perfect way.

#retailtech #augmentedreality #retail

[The Industrious @the_industrious]

@vanHaren is making important strides to connect its online and in-store shopping experiences. We applaud their digital leap of faith to deliver a better in-store shopping experience!

#retailinnovation #pathtopurchase #digitalmerchandising #footwear #storevisit

[The Industrious @the_industrious]

Hello from #NRF2022. The symposia are brilliant this year. Yesterday heard from @gdruk on Retail Trends 2022. Our future consumers are app first and highly influenced by social media. Alt-commerce is where we will meet. You must keep up with Kate.
https://t.co/lKGBNZ5AzI

[The Industrious @the_industrious]

Check out our Retail Review of the MediaMarkt Tech Village concept https://t.co/giVw77vgE1
#retailtech #shopperexperience

[The Industrious @the_industrious]

Had the opportunity to visit the brand new #mediamarkt customer-centric Tech Village concept store in Rotterdam.

Check out our website on Monday, 29 November for a blog post about how elements of this #retailexperience advance the evolution of the #shopperjourney.

[The Industrious @the_industrious]

As we explore the future of retail through the application of #mixedreality, we are reminded that the #Metaverse doesn't fulfill all five senses because you can't feel a hug or your dog's fur. Physical sensations becoming phygital though...
https://t.co/QUbHPFmIL5

[Ad Age @adage]

Not long ago, Geoffrey the Giraffe looked like he could be an endangered species—but now the 56-year-old Toys "R" Us mascot is poised for a big comeback, via a coming shop-in-shop with Macy’s and now, a new NFT collection. https://t.co/5yfHELP5Ih

[The Industrious @the_industrious]

While it's not the most optimistic take on the future of life with the #metaverse, some fair warnings to consider here.

[Big Think @bigthink]

Once fully implemented, you'll never be able to leave the #metaverse. https://t.co/iWB4JdzVJt

[Lauren Thomas @laurenthomas]

Meta, the social media company formerly known as Facebook, has discussed opening retail stores that will eventually span the world @MikeIsaac

https://t.co/RcQgBADhoj

[The Industrious @the_industrious]

How do you know which tech is right for your stores? In our latest article on Forbes, we share three rules for ensuring your #retailtech is a perfect match for your brand and enhances your shoppers’ experience.

[Forbes Business Council @ForbesBizCncl]

Doing In-Store Technology Right: 'Am I Hashtagging?' https://t.co/ylf2LEjD5z Written by Andy Austin of @the_industrious

[Forbes Business Council @ForbesBizCncl]

Doing In-Store Technology Right: 'Am I Hashtagging?' https://t.co/ylf2LEjD5z Written by Andy Austin of @the_industrious

[The Industrious @the_industrious]

Coming up next week: our president, Andy Austin, will join other industry thought leaders in a panel at Shop! Ideation to discuss the path to unique technology implementation that serves the shopper, the sales associate and the operational needs of retail. #retailtech

[The Industrious @the_industrious]

What will the retail experience look like for shoppers in 2025?🛍 The Industrious has been exploring the future of technology for retail. Our president, Andy Austin, will be sharing our prototypes and vision for what’s next at SMU Live in Amsterdam. 📆 Join us on November 17!

[Shep Hyken @Hyken]

Hire good people, with a good sense of judgment, and train them to do their job. You want people to take some risks. You want them to understand there is a line they shouldn’t cross, but you want them to get close to that line if necessary to take care of the customer.