@GoogleMyBiz Hey @GoogleMyBiz We are receiving negative reviews from people who have never been our clients. These fake reviews are harming our reputation. Please assist us in reviewing and removing them. Thank you.
@GoogleMyBiz Thanks Kai – I appreciate the response. Just to clarify: it's been over a month since we flagged the review (twice), and the rating is clearly inconsistent with the positive feedback. Is there any estimated timeframe for the review team's response? 🙏
@GoogleMyBiz Thank you, Eva. Unfortunately, our first reinstatement request was denied, and the tool doesn’t give us any option for an additional review. We genuinely believe this was a mistake and kindly ask for a real review — this is hurting our business and we really need support.
@GoogleMyBiz Thanks, Lia. It’s been much longer than usual, and our first appeal was rejected with no explanation and no option for another review. If possible, I’d be happy to DM you all the details and documents needed to help resolve this. We just want a fair chance.
@GoogleMyBiz Thanks, but unfortunately there’s no option showing for an additional review on our side. We’ve checked everything and still can’t proceed. Our business really depends on this profile — could you please escalate the case or guide us more clearly?
@GoogleMyBiz Hi Gem,
Thanks for the reply. Our profile was suspended after just updating Ramadan hours — no violations, no major changes. Appeal was denied without reason. We rely heavily on Maps. Can you please escalate or take another look? We’re ready to cooperate fully to resolve it. 🙏