@AskLyft still the most terrible service I’ve ever received and now they’re ignoring my DMs. Lyft ignores customers and takes the word of their incompetent, lying drivers instead of the customer’s.
@AskLyft stop sending me the SAME canned response and actually READ what I’m writing which is that your neglectful driver is FALSELY accusing me of violating a health violation. He NEVER even picked me up!!
@AskLyft@lyft is taking the word of a neglectful driver who canceled my ride as I approached the car. After telling me that “the app did it,” not him, he sped off and then hit me with a FALSE health violation. @AskLyft has decided not to remove the false violation. @lyft
@AskLyft I have never had to work so hard to get a single customer service person to listen to me. Your driver is is lying and abusing a policy. I violated ZERO health concerns and Lyft is not removing a FALSE violation.
@AskLyft Also- had a mask less driver back in July who was also listening to a podcast about how American slavery was a lie. Me and partner (both Black) asked him to change the channel which he resented. I contacted Lyft who said they’d have a mgr contact me and they never did.
@AskLyft I’ve been on the help chat for over two hours about a driver who canceled on me as he saw me approach the vehicle. He submitted a faster safety report against me for reasons unknown and Lyft has taken his side citing that he said my party was too large. This is a lie.
The Boheaux got a small feature in @jessicadefino_ ‘s thoughtful piece for @ELLEmagazine discussing sheet mask unsustainability — v blessed to be included with so many inspiring voices! https://t.co/7JE5V7w3IA