@deebeale Hi there - yes we can definitely help with this. If you’re able to email [email protected] with your voucher details and what you’d like to order our support team can arrange the delivery for you. Many thanks!
@LegoJames Hi James - Would you mind DMing me your order so I can look into this for you? We’d definitely like you to receive some food - I’m very sorry that things haven’t gone to plan so far. I’d love to make this right for you.
@gilbohouse Hi Gil - very sorry to hear this. This is certainly not the experience we want you to have. I’ve just sent you a DM so we can follow this up with you. Many thanks.
@WillowLymeInfo Hi Louise - I’m very sorry to hear this and it’s certainly not what we would want to happen to your delivery. Would you mind DMing us your order number so we can look into this and pick up with our courier partner? Many thanks
@JeffinerB Hi Jenny - very sorry to hear this. I believe our customer support team have already been in touch but please let me know if i can help in any other way.
@mjstanif Hi there – the winner was selected and contacted yesterday. Thank you for entering and we hope you enjoyed your box. Keep an eye out for more competitions in the future!
@Kyoung361 Hi there - yes, the instructions in the box are up to date and correct. No egg is required. Thanks for flagging the website - will get this updated now!
@carljones1@ChefTomKerridge Hi Carl - really glad we’ve been able to put this right for you. Apologies again for the error on our part here. Best wishes!
@janey_s1960@michelrouxjr Really sorry to hear this @janey_s1960. Our customer support team have reached out via email - please let me know if you haven’t received anything!
@wendyburn Hey Wendy - good spot, the Prawn Lasagne comes in the bamboo panibois, which should go in the oven. The vac pack should be removed and placed in the recycling. p.s. This menu is a team favourite, let us know what you think!