@AmericanAir I am sharing it here! @AmericanAir! So your consumers can be aware of your “resolutions” before they spend weeks working with your “customer relations” team. Why waste their time like I wasted my own!!?
@dgravy32@AmericanAir This is par for the course @dgravy32@AmericanAir wouldn’t have resolved your issue-they would leave you to do that and then offer you 2500 reward miles -you made the best choice handling it on your own!
@AmericanAir Looking into it hahaha You have done nothing to rectify my issues concerning my flight delays twice in once weekend -this trip was for a funeral! I am genuinely disgusted alleged customer care -it’s clear that means nothing in your world!
@AmericanAir what is going on with your refund team!!??? Two weeks and not even a response or status update on the refund page??? help! This is absurd!
@VanessaMun68700@AmericanAir Yes! @AmericanAir they accept zero accountability for their flight delays and cancellations! It’s so pathetic! It took over a month and 6 calls, emails and messaging on X to get “2500 reward miles” for my flight issues on an early April flight! no one should fly @AmericanAir !
@AmericanAir You were incredibly quick to respond with a one sentence response. Please get me someone who can actually evaluate my request and advise based on your airlines failure to fly within expected timeframes. Stop giving customers pathetic, quick replies, because you don’t value us.