Heidi Tickner

[Heidi Tickner @theheiditickner]

@TheRangeUK what is with your returns and exchange policy?? I get you implemented 14 days for money back but to not even allow an exchange is appalling 🤦‍♀️

[Heidi Tickner @theheiditickner]

@DunelmUK @DunelmUK that is an even more insulting response, I will take the £360 of items I bought yesterday back and will shop elsewhere now? Shame as I really liked the items you do 😡

[Heidi Tickner @theheiditickner]

@DunelmUK your no exchange without a receipt is appalling, I must have spent in excess of £1000 with you in last 3 months.. I habit spent over £360 today but I can’t change a dinner set from a previous purchase because I can’t find my receipt!

[Heidi Tickner @theheiditickner]

@alfnfredsmummy @CMFT_IPCTV @MFTnhs @TheQNI Absolutely amazing news and well deserved!! x

[Heidi Tickner @theheiditickner]

@Wounds_UK do you have the date for November 2024 in Harrogate?

[Heidi Tickner @theheiditickner]

@virginmedia I am afraid I will not be outlining it all yet again, it is all in the comments and we have had numerous correspondence. We will contact the ombudsman on Monday.

[Heidi Tickner @theheiditickner]

@virginmedia can you tell me why I complained on 5th September and have had nothing but unhelpful colleagues and brick walls. You have a clear complaints procedure that you are clearly not following! Can you let me know how I actually get help with my complaint??

[Heidi Tickner @theheiditickner]

@virginmedia The last email was sent on Sunday, before that the weekend before so we gave a full week for a response

[Heidi Tickner @theheiditickner]

@virginmedia @LutzSchueler @richardbranson Lutz we have emailed you, as astonishingly this is still being ignored. Hopefully Richard will see this and also be appalled at what is happening in a company he set up that I know was reputable when he started it.

[Heidi Tickner @theheiditickner]

@virginmedia @LutzSchueler I wonder if you are aware of this.. our request for help and a complaint as your team has taken advantage of our mother with Alzheimer’s is being obstructed. Overview is in the comments. We will be emailing you about this but if we get no where will go to the press

[Heidi Tickner @theheiditickner]

@virginmedia We have been more than patient, we have sent all the information requested from you hours ago and had no response, can you tell us why this is taking so long? Please send a link to my sisters email for a webchat, I cannot believe how appalling this whole experience with VM is!

[Heidi Tickner @theheiditickner]

@virginmedia Can you also tell me why you are deleting parts of this conversation?

[Heidi Tickner @theheiditickner]

@virginmedia I believe the email was to send a link? As I said we will contact the Ombudsman directly if we have not spoken to someone today. You are well outside if all your complaint guidelines, we have a copy of the WhatsApp showing how obstructive Virgin have been & I may well tag MEN 😡

[Heidi Tickner @theheiditickner]

@virginmedia We have sent the email, exactly as asked and gave still heard nothing despite you saying 11am? Do we need to take this further? We have more than enough evidence to go to the ombudsman directly which is what we will be doing if we have not spoken directly to someone today.

[Heidi Tickner @theheiditickner]

@virginmedia Email would be better, are you able to send a message and I will send her email address?

[Heidi Tickner @theheiditickner]

@virginmedia We have the password so will clear security, and 11am is fine for my sister, am I able to send her the link deform gets to join?

[Heidi Tickner @theheiditickner]

@virginmedia Oh and we now know the password.

[Heidi Tickner @theheiditickner]

@virginmedia You can sort our complaint.. I sent you the complaint reference number.. please just send us the details for the ombudsman and we will contact them as we are getting off this roundabout you clearly start to prevent people from complaining! You should be ashamed if your CS 😡

[Heidi Tickner @theheiditickner]

@virginmedia Nearly 3 weeks ago mum contact CS. She could not remember her password so they would not help her with her problem.. BUT WITHOUT her password they did upgrade her package. Sell her something from O2 for which we still have no idea what it is.. share her bank details and O2 have…