Themain Mike

IT Visionary and Innovator, CRM Manager, evangelist

[Themain Mike @themainmike]

New research by Gartner says that 75% of companies will “break up” with poor-fit customers    https://t.co/LkZ4J9TYhS

[Themain Mike @themainmike]

Diversity initiatives to increase business performance https://t.co/BIka5SHrKp

[Themain Mike @themainmike]

Standing out in CX as a woman: a conversation with Gemma Colby https://t.co/J4GKXNO2t9

[Themain Mike @themainmike]

Explainable artificial intelligence (XAI): emerging AI trend to watch in 2022 https://t.co/8ynBWJA8bS

[Themain Mike @themainmike]

How Zoom’s new omnichannel contact centre will set a new standard in CX  https://t.co/n9o9Ip2MUk

[Themain Mike @themainmike]

Six best business documentaries that will shift your perspective https://t.co/QkAOJsXjxX

[Themain Mike @themainmike]

Who are the winners of the Gulf Customer Experience and Real Estate Awards in 2022?  https://t.co/SlaYu12GnA

[Themain Mike @themainmike]

Supply chain resilience lies in advanced technology https://t.co/XYKDJBrPhh

[Themain Mike @themainmike]

Ending the post-purchase silence by offering customers more choice https://t.co/jcwmoHKA0z

[Themain Mike @themainmike]

Picking up the pieces from five broken customer experiences   https://t.co/PyJxltzTvj

[Themain Mike @themainmike]

CloudShare and Salesforce unite for retention efforts https://t.co/N7SijpDLiV

[Themain Mike @themainmike]

The US CXA® early bird entry is open until February 25  https://t.co/ZXituMQh25

[Themain Mike @themainmike]

Top 50 CXMStars™ 2022 have been chosen 🏆 https://t.co/KpXoq2roYR

[Themain Mike @themainmike]

Seven business movies you may not know about https://t.co/YjKlqsWyze

[Themain Mike @themainmike]

What does Talkdesk’s 2021 global contact centre report have to teach us about benchmarking?  https://t.co/8IULYdh9kG

[Themain Mike @themainmike]

Emotional AI: using deep learning to understand how customers feel https://t.co/PT6CppzLuS

[Themain Mike @themainmike]

Awards International’s UK CXA® opens for entries on February 14 https://t.co/a5rIQ7338U

[Themain Mike @themainmike]

The future of CX 2022 – webinar by CXM and Freshworks  https://t.co/QdXqbpCVBv

[Themain Mike @themainmike]

Digital marketers should take a bigger role in ethical oversight of AI https://t.co/zat2n5gOTM

[Themain Mike @themainmike]

Should you fire your human qual assistant given what AI can do? https://t.co/DR1Pgq8SgX