Thena

AI customer support for B2B teams | One ticketing engine for Slack, email, chat, MS Teams, and Discord. Try for free.

[Thena @thenaplatform]

🚀 Thena + @AnthropicAI integration.

Anthropic’s most advanced AI model just got a serious upgrade—real-time access to customer support data via Thena’s Model Context Protocol (MCP).

Claude can now see what your support team sees:

✅ Open and historical tickets
✅ Account metadata
✅ Product issues, patterns, and context
✅ Real customer conversations

This means Claude can: Answer support queries with full context Flag bugs, churn risks, and feature gaps

Create and update tickets Summarize and surface insights for product, eng, success, and beyond Support data is no longer siloed.

It’s now active fuel for every part of your business.

Plug in Claude. Let it work like a fully trained teammate.

[Thena @thenaplatform]

Collect requests inside Slack.

✅ Slash-command, emoji or keyword triggers.
✅ 30+ fields, true structure.
✅ Auto-ticketing inside your support stack.

If you’re using Slack today and intake is still chaos — check out how Thena handles forms the right way: https://t.co/Sln5pUUskF

[Thena @thenaplatform]

Thena uses these models to orchestrate smart ticketing, account insights, and AI copilots across Slack, Teams, and email.

Read the full piece: https://t.co/5zFo0P9Tv7

[Thena @thenaplatform]

The question in 2025 isn’t “Should we use AI?”

It’s “Which AI model powers our customer experience?”

Here are the Top 5 AI models transforming B2B customer support 🧵

[Thena @thenaplatform]

Qwen 3 / DeepSeek → cost-efficient multilingual power.

[Thena @thenaplatform]

Great B2B support starts with the first message.

We built a Guide to B2B Support Responses — 60 examples for Slack, email, and chat that balance speed, empathy, and context.

👉 https://t.co/f0xTJfrRxC

[Thena @thenaplatform]

Read 20 AI prompts for an outcome you never saw before in customer support:

https://t.co/Om98MdqAiI

[Thena @thenaplatform]

Day 4 of AI ideas for B2B customer support.

Support = fixing issues.
Great support = preventing them.

Prompt:
“Based on recurring issues from this account, generate 3 proactive steps the customer success team can suggest to prevent future escalations.”

AI isn’t just reacting anymore. It’s protecting revenue.

[Thena @thenaplatform]

Read 20 AI prompts for an outcome you never saw before in customer support:

https://t.co/Om98MdqAiI

[Thena @thenaplatform]

Day 3 of AI ideas for B2B customer support.

One prompt = full customer journey.
Friction points, moments of delight, and everything in between.

Support inbox → success playbook.

Would your team use this before renewal calls?

[Thena @thenaplatform]

Slack + Thena now has @claudeai in the mix 😍

We are excited for the possibilities here 🚀

[Claude @claudeai]

Claude is now available in Slack.

Chat with Claude through DMs, tag @.Claude in threads, or use the AI assistant panel—with access to web search, document analysis, and your connected tools.

[Thena @thenaplatform]

Read 20 AI prompts for an outcome you never saw before in customer support:

https://t.co/dDrtGHMqEe

[Thena @thenaplatform]

Day 2 of AI ideas for B2B customer support.

Support isn’t just fixing tickets. It’s protecting revenue.

One AI prompt can now flag churn risk:
“Review the last 5 tickets & recommend actions to reduce risk.”

Hours of manager time → instant insight.

Would you use this before renewals?

[Thena @thenaplatform]

Learn more about Thena AI co-pilot: https://t.co/wTlfzgdrWE

[Thena @thenaplatform]

Support teams spend countless hours combing through long threads.

A simple AI prompt can do it instantly: “Summarize this ticket in 3 bullet points with customer sentiment included.”

It sounds small, but multiply it by hundreds of tickets a week - and you’re freeing up hours for higher-value work.

Would you trust AI to summarize tickets for your team?

[Thena @thenaplatform]

Good morning and happy Monday.

Every week, B2B support teams are being asked to do more with less - handle rising customer expectations, expand across multiple channels, and still deliver a experience that unblocks revenue. The answer isn’t just “work harder.” It’s building smarter systems powered by AI that make every interaction count.

At Thena, that’s exactly where our focus is: helping modern support teams turn conversations into opportunities, with context, speed, and intelligence built in.

This week, we’ll be sharing ideas on how AI can reshape the future of B2B support.

Stay tuned.

[Thena @thenaplatform]

“Pls help ASAP… but also, no rush until Monday.”

Customer support life = 🤹‍♂️🔥

#CustomerSupport #FridayMood